Forum Discussion
Teams set hunt group number for internal use only
Is it possible to set a hunt group in the business for internal staff use only and block any external public calling the hunt group number? I've got a hunt group setup for fifteen staff members but ...
Hello,
I guess you refer to Call Queues, right?
How are internal callers calling this CQ? Using the phone number assigned to the resource account? and from Teams or desktop phones?
I guess you refer to Call Queues, right?
How are internal callers calling this CQ? Using the phone number assigned to the resource account? and from Teams or desktop phones?
Hi Andres,
Yes, CQ's 🙂
They're calling a phone number assigned to the resource account as our CC has a different phone system which is controlled by WebRTC through their browser.
Yes, CQ's 🙂
They're calling a phone number assigned to the resource account as our CC has a different phone system which is controlled by WebRTC through their browser.
- Oh I see, that's why the Resource Account requires a public phone number I guess
Do you use Calling Plans/Operator Connect or Direct Routing?- As far as I know we use Direct Routing.
- Then you could block external calls at the SBC level, if you do not manage it, ask the SBC administrator to block all external calls except the ones coming from the CC.