Forum Discussion
Shandy Tailor
Feb 28, 2023Brass Contributor
Teams set hunt group number for internal use only
Is it possible to set a hunt group in the business for internal staff use only and block any external public calling the hunt group number? I've got a hunt group setup for fifteen staff members but ...
Shandy Tailor
Mar 01, 2023Brass Contributor
Hi Andres,
Yes, CQ's 🙂
They're calling a phone number assigned to the resource account as our CC has a different phone system which is controlled by WebRTC through their browser.
Yes, CQ's 🙂
They're calling a phone number assigned to the resource account as our CC has a different phone system which is controlled by WebRTC through their browser.
Mar 06, 2023
Oh I see, that's why the Resource Account requires a public phone number I guess
Do you use Calling Plans/Operator Connect or Direct Routing?
Do you use Calling Plans/Operator Connect or Direct Routing?
- Shandy TailorMar 07, 2023Brass ContributorAs far as I know we use Direct Routing.
- Mar 07, 2023Then you could block external calls at the SBC level, if you do not manage it, ask the SBC administrator to block all external calls except the ones coming from the CC.
- Shandy TailorMar 08, 2023Brass ContributorCan this be done for just one hunt group, as I've already blocked that number from the company.