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WhizFi
New Contributor

Hi,

 

We are trying to install our first Teams Rooms system. Though the system (Lenovo ThinkSmart Hub 500) is logging onto the SRS, it is not signing in to the Ms Teams.

 

I've checked the system logs but I could not detect any valid information:

{"Description":"Network status : Healthy. Exchange status : Connected. Signin status: Healthy. Teams Signin status: Unhealthy.","ResourceState":"Unhealthy","OperationName":"Heartbeat","OperationResult":"Fail","OS":"Windows 10","OSVersion":"10.0.17134.950","Alias":"abc@hiddenmailaddress.onmicrosoft.com","DisplayName":"TeamsRoom","AppVersion":"4.0.105.0","IPv4Address":"hidden","IPv6Address":"","IPv4Address2":"hidden"}

 

  • The account is active and has been tested on a demo unit before
  • No local admin account because it's being managed by Azure AD. 
  • Skype for Business and Exchange backends sign in but for some reason Teams doesn't.
  • E5 license attached to it.

 

I would really appreciate your ideas.

6 Replies

@WhizFi often this kind of thing comes down to some conditional access policies or other config thats refusing the Teams Room System. If you go into AzureAD and look up the useraccount, can you see any blocked login events and their cause?

Hi @WhizFi,

Have you assigned a Teams Meeting Room Licence? The following article may help.

https://blog.kloud.com.au/2019/02/21/enabling-microsoft-teams-meeting-rooms/

Let me know how it goes!

Best, Chris

@Christopher Hoard it need a team license, doesn't need the meeting room license specifically. It can just be a cheaper way to purchase the right licenses.

Hmm. That is true.

@WhizFiIf you just created the account, wait for a little while as sometimes it takes time to populate to Teams and I have noticed that time increasing lately.  Also as someone before pointed out, if you are using anything like Pyng Federate or another service to login, try bypassing that service for authentication if you can.  Nothing that you have posted stands out as the definitive reason you are having an issue though.

@Steven Collier You may be right. We are working on the Azure AD side at this moment. 

 

As there's no "reply to all" function in the forum, regarding the licensing etc. We already used this account to test on the evaluation unit and it worked without any problems. 

 

It has an E5 license attached to it. (I know, E3 was enough too).

 

Yesterday I managed to download the logs, but frankly I'm not sure what I am supposed to look for. 

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