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Copper Contributor

Sep 02, 2019

Teams Room Cannot sign in

Hi, We are trying to install our first Teams Rooms system. Though the system (Lenovo ThinkSmart Hub 500) is logging onto the SRS, it is not signing in to the Ms Teams. I've checked the system...

Copper Contributor

Sep 29, 2020

Hi. I have the same problem

My config: Logitech Tap Rooms + Intel NUC

Copper Contributor

Oct 16, 2020

Farik7707 I have almost the same issue except Skype for Business says disconnected and Teams is logged in but still have the same message at the top "Signing in..."

Chad Rodriguez
Copper Contributor
Dec 14, 2020
michael

I have same issue: kype for Business says disconnected and Teams is logged in but still have the same message at the top "Signing in..."

Is there a step by step procedure to log into a device for a 1st time? I'm not sure what I'm missing. We use OKTA for MFA.
Farik7707
Copper Contributor
Oct 16, 2020
I solved this problem
- Jazzy23
  Copper Contributor
  Oct 19, 2020
  Farik7707
  What fixed your issue?
  
  We have a handful of devices that run into this issue occasionally on whatever version of the Teams app and Windows 10 OS build. Our devices (Lenovo ThinkSmart Hub 500) are on a wired connection.
  Our workaround:
  1. Sign into the local admin account
  2. Disconnect from wired connection
  3. Connect to a hotspot (external connection) and reboot
  4. Once the device signs into Teams, reconnect to wired connection and turn off hotspot
  Our workaround typically works for 3 - 5 days. It's as if it quits trying to sign in after that amount of time or getting blocked by our network.
  - Farik7707
    Copper Contributor
    Oct 21, 2020
    Jazzy23 Hi
    Reinstalling .appx (Teams) to the old version. And then, Teams itself will update to the latest version and still work normally. Look my screenshot

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