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WhizFi's avatar
WhizFi
Copper Contributor
Sep 02, 2019

Teams Room Cannot sign in

Hi,   We are trying to install our first Teams Rooms system. Though the system (Lenovo ThinkSmart Hub 500) is logging onto the SRS, it is not signing in to the Ms Teams.   I've checked the system...
hub 500
lenovo
teams rooms
MVo_CH's avatar
MVo_CH
Copper Contributor
Sep 15, 2020

Hi

 

Unfortunately here we got the exactly same problem with our Logitech Tap Rooms System. Time and timezone is correct, conference room licence assigned correctly, conditional access rules are disabled for this user, Teams rooms app is updated to 4.5.37.0. Eveything has been set up in the cloud, still the teams login is shown as "unhealthy" while all other logins (Network, Exchange, etc.) are in a "healthy" state.

 

Microsoft support is not able to give any advice or solution for more than 1 month now. It's really annoying since I was creating the user several times with the SkypeRoomProvisioningScript and even first reset, then completely reinstalled the NUC device that's running the teams rooms app.

Farik7707's avatar
Farik7707
Copper Contributor
Sep 29, 2020

MVo_CH 

Hi. I have the same problem

My config: Logitech Tap Rooms + Intel NUC

  • Michael Roark's avatar
    Michael Roark
    Copper Contributor
    Oct 16, 2020

    Farik7707 I have almost the same issue except Skype for Business says disconnected and Teams is logged in but still have the same message at the top "Signing in..."

    • Chad Rodriguez's avatar
      Chad Rodriguez
      Copper Contributor
      Dec 14, 2020

      michael

       

      I have same issue: kype for Business says disconnected and Teams is logged in but still have the same message at the top "Signing in..."

       

      Is there a step by step procedure to log into a device for a 1st time? I'm not sure what I'm missing. We use OKTA for MFA.

    • Farik7707's avatar
      Farik7707
      Copper Contributor
      Oct 16, 2020
      I solved this problem
      • Jazzy23's avatar
        Jazzy23
        Copper Contributor
        Oct 19, 2020

        Farik7707 

        What fixed your issue?

         

        We have a handful of devices that run into this issue occasionally on whatever version of the Teams app and Windows 10 OS build. Our devices (Lenovo ThinkSmart Hub 500) are on a wired connection.

        Our workaround:

        1. Sign into the local admin account

        2. Disconnect from wired connection

        3. Connect to a hotspot (external connection) and reboot

        4. Once the device signs into Teams, reconnect to wired connection and turn off hotspot

        Our workaround typically works for 3 - 5 days. It's as if it quits trying to sign in after that amount of time or getting blocked by our network.

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