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WhizFi's avatar
WhizFi
Copper Contributor
Sep 02, 2019

Teams Room Cannot sign in

Hi,   We are trying to install our first Teams Rooms system. Though the system (Lenovo ThinkSmart Hub 500) is logging onto the SRS, it is not signing in to the Ms Teams.   I've checked the system...
hub 500
lenovo
teams rooms
MVo_CH's avatar
MVo_CH
Copper Contributor
Sep 15, 2020

Hi

 

Unfortunately here we got the exactly same problem with our Logitech Tap Rooms System. Time and timezone is correct, conference room licence assigned correctly, conditional access rules are disabled for this user, Teams rooms app is updated to 4.5.37.0. Eveything has been set up in the cloud, still the teams login is shown as "unhealthy" while all other logins (Network, Exchange, etc.) are in a "healthy" state.

 

Microsoft support is not able to give any advice or solution for more than 1 month now. It's really annoying since I was creating the user several times with the SkypeRoomProvisioningScript and even first reset, then completely reinstalled the NUC device that's running the teams rooms app.

  • seanpcook's avatar
    seanpcook
    Copper Contributor
    Dec 06, 2020

    MVo_CH Hope you got your meeting rooms systems up and running.

     

    This was my experience just a couple days ago. If anyone is still looking for a solution mine was related to the software version on the hardware console. It was 4.2.* and did not have the modern authentication option during setup. After quite a few hours of troubleshooting, I came across this blog that recommended doing a manual software update. Then realized I should have thought of this at the beginning. He links to the Microsoft instructions near the bottom but also recommends not using the -Update option that they include. Honestly I think I ran both and cant say for sure which one worked. The important note was to make sure you are targeting the correct path, for my Logitech Tap it ended up being the Rigel folder on the root of the C: drive.

     

    https://www.graham-walsh.com/manual-update-of-the-microsoft-teams-room-system-app/

     

    Hope this helps someone.

     

    Sean 

  • Farik7707's avatar
    Farik7707
    Copper Contributor
    Sep 29, 2020

    MVo_CH 

    Hi. I have the same problem

    My config: Logitech Tap Rooms + Intel NUC

    • Michael Roark's avatar
      Michael Roark
      Copper Contributor
      Oct 16, 2020

      Farik7707 I have almost the same issue except Skype for Business says disconnected and Teams is logged in but still have the same message at the top "Signing in..."

      • Chad Rodriguez's avatar
        Chad Rodriguez
        Copper Contributor
        Dec 14, 2020

        michael

         

        I have same issue: kype for Business says disconnected and Teams is logged in but still have the same message at the top "Signing in..."

         

        Is there a step by step procedure to log into a device for a 1st time? I'm not sure what I'm missing. We use OKTA for MFA.

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