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James Lockyer's avatar
James Lockyer
Copper Contributor
Oct 04, 2019

Teams recording won't stop - new 4 hour recording every 4 hours!

I hosted a meeting, which I recorded. My organisation's internet connection dropped and we were forced out of the meeting. When I rejoined I had no option to stop recording - only start recording was an option. I thought we had lost the recording, however, 4 hours later it published. But every 4 hours since then it is publishing a new 4 hour video for an empty meeting (black screen, no audio). Nobody is left in the meeting. I have tried rejoining and ending the meeting, but still the recordings continue. Is there a way to force stop on recording an empty meeting?

  • My best bet is to issue a ticket to Microsoft support.

    I know there are issues editing meetings that have started.
    • ChrisHoardMVP's avatar
      ChrisHoardMVP
      MVP
      I agree. Escalate to Microsoft on a ticket and then confirm the resolution back.

      Best, Chris
  • Hi James,

    Just to ask and confirm, after logging back into the meeting you stopped the actual recording in the meeting controls? Should be via the ellipsis (...)

    If you did, short of deleting the meeting and seeing if that stops it, I would recommend raising a ticket to support via the Microsoft 365 admin centre. AFAIK there’s no way to stop a recurrent recording if you have already stopped it via the meeting controls after jumping back in the meeting (I.e via Powershell)

    Hope that answers your question!

    Best, Chris
    • galborja's avatar
      galborja
      Copper Contributor

      ChrisHoardMVP James Lockyer 

       

      Hi there,

      I have just ran into the same issue:

      - We had a Teams call yesterday with 4 other people, which I started to record.

      - I didn't stop the recording when the call finished, I just assumed the recording would stop automatically after all attendees have left.

       

      But...

      - The original recording never stopped. The call took us ~40 minutes but the 1st recording shows 4 hours.

      - And then the recording kept going on and on, in empty chunks of 4 hours.

      - After several chunks were recorded, I decided to Join back into the meeting.

      - I verified that nobody was connected ("you are the only one here").

      - Via the ellipsis (...) I saw the "Start recording" button (as if Teams was not recording, but it was!)

      - So I tried to start recording, wait a few seconds, and then stop recording.

      - Voila! Recording stopped.

       

      But...

      - After a few hours, Teams started to record again, all by itself.

      - Right now it's recording the 2nd 4 hour empty chunk after it restarted recording...

       

      I don't think the Teams client has anything to do, as it seems to be a server issue, but do you think removing and reinstalling the Teams client in my PC may help?

       

      Any other ideas?

       

      Thanks in advance,

      Gonzalo

       

       

      • Oppugnator's avatar
        Oppugnator
        Copper Contributor

        I am facing the exact same issue atm - response from support yesterday: It may be a server side issue. galborja 

        Still - every 4 hours I get a notification for a new recording stored on ms stream.


    • JoshuaP's avatar
      JoshuaP
      Copper Contributor

      RealTime_M365 I have version 1.3.00.12058 and I still do not have this functionality related to ending the meeting you discuss. I have a meeting which has been recording in 4 hour increments for the last 23 hours. How do I get this to stop? The article you directed to also said the pop out chat feature is available in the version identified in the article and I do not have that capability either. Please help.

       

      • NicoMichel's avatar
        NicoMichel
        Copper Contributor

        JoshuaP same Issue here, and also no option to end it. Did you solve it somehow? 

        Thanks for your answer

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