SOLVED

TEAMS - how to make calls stop ringing on mobile but continue on desktop phone

Copper Contributor

Hello!

I'm trying to figure out how to stop TEAMS from ringing on my mobile but still ring on my desktop AudioCodes phone and teams client on my PC.

Currently I have TEAMS set up on my mobile, desktop pc and desktop AudioCodes phone. If I ring my TEAMS assigned number, all 3 of these will ring at the same time. What I'm trying to figure out is if there is an option to stop my mobile teams from ringing whilst the other devices continue to ring? This is a request from some users in my organisation, specifically for when people are in meetings and don't want the phone to ring. I understand can just do a forward to voicemail but this not the specific request i have received. Any information would be greatly appreciated, thankyou! 

3 Replies
best response confirmed by _BH21_ (Copper Contributor)
Solution

@_BH21_ You can find these in the notification settings in the mobile app. The "When active on desktop" and "When in meetings" are the options you're looking for.

 

Check out this support page: Manage notifications on the go - Microsoft Support

 

 

@HelloBenTeoh Thanks so much for the quick response, worked a treat!

To stop Microsoft Teams from ringing on your mobile while still allowing it to ring on your desktop AudioCodes phone and Teams client on your PC, you can follow these steps:

Open the Microsoft Teams app on your mobile device.
Go to the app's settings or preferences section.
Look for the notification settings or options related to call notifications.
Find the option that allows you to control call notifications based on your current activity.
Look for an option like "When active on desktop" or "Ring on this device."
Disable this option for your mobile device. This should prevent Teams from ringing on your mobile while still allowing it to ring on your other devices.

 

 

1 best response

Accepted Solutions
best response confirmed by _BH21_ (Copper Contributor)
Solution

@_BH21_ You can find these in the notification settings in the mobile app. The "When active on desktop" and "When in meetings" are the options you're looking for.

 

Check out this support page: Manage notifications on the go - Microsoft Support

 

 

View solution in original post