Forum Discussion
Teams Hanging/Freezing
In the last couple days for some reason, across multiple networks and end-users, Teams seems to be hanging/freezing for a few seconds, doesn't accept mouse clicks or typing, then it releases after 3-5 seconds. Restarting doesn't seem to help, just curious if anyone else has had this issue, maybe since the most recent version (1.2.00.34161)
Thanks
I'm having the same experience in the last week. I've got a brand new computer with significant available resources, and a 600 mbps connection that is working properly otherwise. Teams is the only app having problems. I have no issues with the various other VOIP / conferencing software I'm using. This is driving me nuts and is making it hard for me to participate in meetings.
My issues were solved when I updated my modem. Seems modems become outdated quickly and older ones don't handle uploads as gracefully. A year ago, I purchased a current model modem and my "freezing" in Teams was eliminated. Might be a solution to try.
Brian1919
Is it only dedicated to a modem or could it be as well the Firewall, like a CISCO ASA 5506?Brgds from Germany
Jens
Donovon Dildine
Agree, my entire team is experiencing the same issue with teams freezing and random intevals, dont seem to garbage collect all closed down stuff, please fix.its is happening at regular during workdays, 1-3 times per week.
Donovon Dildine I am having a similar issue. Albeit a bit weird. After 1p EST each day anytime I have a meeting in Teams it freezes for 5 seconds about every 5 minutes sometimes more frequent. Is there a simple way to fix this? I don't have the same issue on other conference sites.
Hi Donovon Dildine
This has been reported on the Microsoft Teams UserVoice! See the link below. It seems Microsoft has started working on it:
https://microsoftteams.uservoice.com/forums/555103-public/suggestions/38470810-reliability-issues-crashing-hanging-freezingRegards
In my case the Teams gets freeze and then doesn't responds.
I was on a 6 hour board meeting on February 11, 2021 and found Teams freezing up consistently. I could not clear the problem until re-booting. Sound worked, but all saw a frozen camera. Very hard to guide a presentation when that happened. And this is with a new Surface 3 Laptop. I will try turning off "read receipts" to see if that helps.
I have had a case with MS about this. But they won´t escalate it so I have had three different 1-line supporters giving me advice that I can google. Not their fault, but very frustrating.
The last answer I go was "As you have stated in your mail, the tests shows that Teams works fine with screen sharing. Only when the users run powerful programs like Rhino when sharing screen, that the screen freezes.
This simply means the cause of the screen freeze is as a result of the amount of processing power expended during the screen share. And this is caused by the powerful programs ran by the users.
I advice a work around whereby, the affected users take screenshots of their work on the programs they want to share before the meeting. So as to avoid screen freezes when sharing screen and also be able to present the screenshots of their work from the heavy programs."
Working with Revit and other heavy programs is fine in programs like Lifesize and Zoom, and often it is a work-meeting with the customer, so a screenshot is out of the question. I have closed the case with MS.
I finally got a confirmation that this is a Team issue, not a user or computer issue.
"Please be aware that the Engineering Team is well apprised of this issue and they are improving on it."
So now its jsut , wait and see, maybe we can use Teams in the future
Donovon Dildine I have been having the exact same issue for the last few months. It is maddening!
Marielu For us, it is just chatting. Any typing hangs.
XanBrennan come si mette l'effetto?
Still having issues here. Tried everything.
Recently zapped my computer and did a completely fresh reinstall of everything. Teams is still a problem child on my way over powered system. I can render out 4k in 4x real time, run the entire Adobe suite, but can't type in Teams without hanging.
Microsoft, sort yourself out.
I've figured out the issue on my end.
You can not have 4k external monitors. I was resetting my system and found that Teams worked fine, till I added a second monitor, and then it suddenly uses over 60GB of RAM and revs up the GPUs and CPUs. It work just fine as long as I have one monitor... which is NOT acceptable.
- Yes! I don't know if my external monitor is 4k or not, but I know that when I have a video chat in teams running on the external monitor, the laptop monitor starts freezing and flaking out. Also get abrupt gui freezes which last a minute or more. I just disabled privacy/read receipts, we'll see if that improves things. It seems a very fragile/flaky program in any case.
