Forum Discussion

Brass Contributor

Jan 15, 2020

Teams Hanging/Freezing

In the last couple days for some reason, across multiple networks and end-users, Teams seems to be hanging/freezing for a few seconds, doesn't accept mouse clicks or typing, then it releases after 3-...

microsoft teams

User Interface

Christophermcne

Copper Contributor

Jan 21, 2022

Donovon Dildine

I'm having the same experience in the last week. I've got a brand new computer with significant available resources, and a 600 mbps connection that is working properly otherwise. Teams is the only app having problems. I have no issues with the various other VOIP / conferencing software I'm using. This is driving me nuts and is making it hard for me to participate in meetings.

Brian1919
Copper Contributor
Jan 22, 2022
My issues were solved when I updated my modem. Seems modems become outdated quickly and older ones don't handle uploads as gracefully. A year ago, I purchased a current model modem and my "freezing" in Teams was eliminated. Might be a solution to try.

Christophermcne
- Jens_Schmidt
  Copper Contributor
  Feb 23, 2022
  Brian1919
  Is it only dedicated to a modem or could it be as well the Firewall, like a CISCO ASA 5506?
  
  Brgds from Germany
  Jens
  - Brian1919
    Copper Contributor
    Feb 24, 2022
    Jens_Schmidt
    
    I'm an at-home user. I simply replaced my modem with a newer model and have experienced no new freezing. I've been told that older modems were not designed for the two way transactions that Teams uses, especially since the pandemic began. I hope this helps. Newer technology solved my issues...amazingly!