07-05-2019 03:07 AM
07-05-2019 03:07 AM
Having an issue with the latest build of MS teams. When opening files within their respective programs (if a spreadsheet I choose "open with excel", or word document I choose "open with word". They open fine and I can make changes without issue. However, once I close the file anywhere from 15 seconds to maybe a minute after, the same file reopens itself. Seems to only happen within the teams desktop app. Tried the web app and it doesn't happen. Also tried opening directly from Sharepoint, doesn't happen there either.
07-05-2019 03:15 AM
07-05-2019 03:25 AM
07-05-2019 03:32 AM
08-01-2019 12:07 PM
This is happening to us today after yesterday's Teams update. Clearing the cache did not resolve the issue. Did you find a resolution?
08-01-2019 01:31 PM
@vachermc Zombie file openings for us as well. At least it only does it for a second time, and not a never ending story :)
Only way to get around it is to go to Files in Teams and open the desktop app from the . . . menu on the document, instead of clicking on the name and then using the dropdown to open in desktop app.
08-02-2019 07:26 AM
08-06-2019 11:40 AM
I opened a ticket with MS and the initial tech said she'd had the same error reported earlier. They're escalating this to the Teams and SharePoint teams. I'll update the thread if I hear more.
08-07-2019 01:26 PM
I spoke to the MS tech today and he's looking at logs from my system. I also referred him to this post so if anyone looking at this thread is also having the problem please post it/open a ticket with MS. :)
08-07-2019 04:52 PM
@systemsmaven Update: I no longer have this issue.
Background: I recently replaced my laptop. I did not experience this issue with previous machine. Triggered uninstall of MS Office Enterprise/Professional replaced with O365 ProPlus on newly issued one.
08-08-2019 02:16 AM
I also have this issue. Same for a customer of mine.
The customer is also having the file opened for a second time even if she is working in the document, Sometimes she doenst notice a second filed had opened so she is working in 2 copies of the same file.
Clearing the cache doenst help. office/teams and windows is all up to date latest versions.
Would love to hear what MS has to say, but I think I will open a case as well
08-15-2019 06:25 PM - edited 08-15-2019 06:55 PM
I met the same issue and is now working with MS to deal with it.
I heard from MS that in their tests, O365 ProPlus won't have this open twice problem.
At least my Office Professional Plus 2013 can consistently reproduce this issue.
08-16-2019 06:53 AM
Still happening with us... We're on ProPlus and it's happening on multiple systems. (E3 licensing)... MS is still working on the ticket at this point it's been open for a week and they are still looking at the log files I sent...
I'm glad you're up and running though! :)
08-16-2019 07:12 AM
08-16-2019 10:02 AM - edited 08-16-2019 10:05 AM
08-18-2019 11:23 PM
That sounds like good news. Any change you could share your case number with me/us?
I also have a case open at MS, perhaps I can let them know your casenr so they can send me an offical reply that I can show my (not so happy) customer :D
thanks in advange
08-19-2019 11:08 PM
@v803742 Thank you fot this.
I have mentioned this case to the engineer who is helping me and I got the following back:
Thank you for your email. We appreciate the info you have shared with us on another tenant that's having the same issue. Honestly, our team is also encountering the same issue and we believe this is affecting multiple tenants across the globe. Our MS Teams is behaving exactly as what you have reported and we got notification that there is an open service degradation relating to this fault.
MS Teams - unable to edit, view, list or upload documents within teams
Scope of impact: This issue may potentially affect any of your users attempting to use Teams features that are integrated with Sharepoint Online.
Preliminary root cause: A cabling issue within one of our regional datacenters caused a portion of infrastructure that processes service traffic to become degraded.
Rest assured our MS Teams engineering team is working their best to get this fault sorted. We shall get back to you should we have relevant updates to share.
they are aware, and working on it. just have to wait some more
08-20-2019 05:25 AM
Thanks for posting this. You received much more info than I did. LOL here's my response from MS:
I have checked the update with my technical lead and we are certain that the issue will be resolved for your tenant as well once the changes have been rolled out.
Kindly request you to wait for the upcoming update as this would be a permanent resolution.
Please let me know if you need any further assistance with this regards. I will be happy to assist you further.
Awaiting your response.
08-28-2019 08:19 PM
In my contacting with MS, they replied that the correction for this issue is being worked on at the Teams service side. The correction is planned to be rolled out to tenants the end of this month (2019/8).
Today is 8/29 but this issue still happens in my tenant.
09-23-2019 05:42 PM