Forum Discussion
Teams desktop app opens documents twice
I opened a ticket with MS and the initial tech said she'd had the same error reported earlier. They're escalating this to the Teams and SharePoint teams. I'll update the thread if I hear more.
I spoke to the MS tech today and he's looking at logs from my system. I also referred him to this post so if anyone looking at this thread is also having the problem please post it/open a ticket with MS. 🙂
I also have this issue. Same for a customer of mine.
The customer is also having the file opened for a second time even if she is working in the document, Sometimes she doenst notice a second filed had opened so she is working in 2 copies of the same file.
Clearing the cache doenst help. office/teams and windows is all up to date latest versions.
Would love to hear what MS has to say, but I think I will open a case as well
systemsmaven Update: I no longer have this issue.
Background: I recently replaced my laptop. I did not experience this issue with previous machine. Triggered uninstall of MS Office Enterprise/Professional replaced with O365 ProPlus on newly issued one.
Still happening with us... We're on ProPlus and it's happening on multiple systems. (E3 licensing)... MS is still working on the ticket at this point it's been open for a week and they are still looking at the log files I sent...
I'm glad you're up and running though! 🙂
I met the same issue and is now working with MS to deal with it.
I heard from MS that in their tests, O365 ProPlus won't have this open twice problem.
At least my Office Professional Plus 2013 can consistently reproduce this issue.
To bad, Im at ProPlus and it is happening for me, I also have a case at MS.
They are now looking at some log files I have produced for them
