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TimShunamon's avatar
TimShunamon
Copper Contributor
Jul 05, 2019

Teams desktop app opens documents twice

Having an issue with the latest build of MS teams. When opening files within their respective programs (if a spreadsheet I choose "open with excel", or word document I choose "open with word". They o...
microsoft teams
systemsmaven's avatar
systemsmaven
Iron Contributor
Aug 06, 2019

TimShunamon 

 

I'm having the same issue, different computers, cleared the cache.  Did you get any update on this?  Thanks!

  • systemsmaven's avatar
    systemsmaven
    Iron Contributor
    Aug 06, 2019

    I opened a ticket with MS and the initial tech said she'd had the same error reported earlier.  They're escalating this to the Teams and SharePoint teams.  I'll update the thread if I hear more.

    • systemsmaven's avatar
      systemsmaven
      Iron Contributor
      Aug 07, 2019

      I spoke to the MS tech today and he's looking at logs from my system.  I also referred him to this post so if anyone looking at this thread is also having the problem please post it/open a ticket with MS.  🙂

      • OnyXerozz's avatar
        OnyXerozz
        Copper Contributor
        Aug 08, 2019

        I also have this issue. Same for a customer of mine.

        The customer is also having the file opened for a second time even if she is working in the document, Sometimes she doenst notice a second filed had opened so she is working in 2 copies of the same file.

         

        Clearing the cache doenst help. office/teams and windows is all up to date latest versions.

         

        Would love to hear what MS has to say, but I think I will open a case as well

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