Forum Discussion
Teams desktop app opens documents twice
Having an issue with the latest build of MS teams. When opening files within their respective programs (if a spreadsheet I choose "open with excel", or word document I choose "open with word". They o...
Hi Tim,
Sounds like it’s restricted to the Desktop app as it’s not happening in Web or SharePoint.
A few questions
1.) Is Teams Desktop App updated to the latest version?
2.) Have you tried either logging out completely, or logging out completely the. clearing the cache and then logging back in
3.) Does it occur with anyone else or only you?
Let me know how it goes!
Best, Chris
Sounds like it’s restricted to the Desktop app as it’s not happening in Web or SharePoint.
A few questions
1.) Is Teams Desktop App updated to the latest version?
2.) Have you tried either logging out completely, or logging out completely the. clearing the cache and then logging back in
3.) Does it occur with anyone else or only you?
Let me know how it goes!
Best, Chris
Thanks for the response. Teams and office apps are on latest builds. Happens to multiple users. PC I’m testing on was a fresh image of build 1903. I can definitely try to clear the cache though.
This is happening to us today after yesterday's Teams update. Clearing the cache did not resolve the issue. Did you find a resolution?
vachermc Zombie file openings for us as well. At least it only does it for a second time, and not a never ending story 🙂
Only way to get around it is to go to Files in Teams and open the desktop app from the . . . menu on the document, instead of clicking on the name and then using the dropdown to open in desktop app.
Robin Nilsson That behavior exhibits no matter how we access it - even the ellipses as you suggested.
- Great let me know after logging out and clearing the cache!
https://www.google.co.uk/amp/s/blog.valeconsulting.co.uk/2018/09/28/clear-the-microsoft-teams-client-cache/amp/
Best, Chris
