Forum Discussion
Teams contacts all showing status unknown
Hi,
I have had an issue with Teams that I can't seem to resolve. When I run the teams desktop application I cannot see the status of any of my contacts but yet if I use the web version I can see them okay.
this might have happened because I have 2 teams logons for different clients and after signing out of one and back into the other the status of people disappeared.
I have tried uninstalling and re-installing teams several times - Any ideas how to rectify this problem. - the screenshot shows web version and desktop version side-by side (names removed)
thanks.
AWstuff Hi, does it make any difference if you go to %appdata%\Microsoft\Teams and delete all content in that folder?
ChristianBergstrom, thanks for getting back to me. I have just uninstalled Teams for the 3rd time then after uninstalling I took the risk of deleting every directory called 'teams' and all the sub directories. After a re-boot I re-installed teams and got the same result - status 'unknown' in the desktop app but can see status in the online version.
I have a suspicion this is somehow linked to Microsoft edge, the only reason I think that is because I had to delete all the 'cookies' and 'browsing data' to get Teams to work there after the alternative login.
AWstuff Hello, we also face the same issue. Did you solve the problem or at least found a workaround? Thanks!
Hi loredana leaha,
Not solved the issue yet but Teams online works so I am currently using that. I will post an update if I do solve it. good luck.
Hi, I started having this issue also last week. Same as described - client does not work on Win10, but ok using the Teams browser and terminal services. Deleting the Teams folders in app data also does not fix this. I am looking to see if an update I installed around the same time for Win 10 is contributing (October 13, 2020—KB4579311 (OS Build 19041.572)??
we discovered that the contacts in Teams that were displaying status "unkown" were all contacts imported from (the no longer available) Skype, if you delete the contacts and add them back the status will display properly.
Craig_Dobbin what do you mean by delete the contacts? From where?
Hi all,
In my case, in my chat there was one with an external user.
This user, is one of mine customer and he comes from skype.After I've "HIDDEN" the chat, in a "second" not "Minute" "SECOND" all works properly and status has been showned properly again.
Regarda
AndreWho
I had the same problem today and have been trying all the 'fixes' proposed to no avail. Worse it started to put a message:
"We’re having trouble loading your messages. Try refreshing."
when I click on a chat that I had with a colleague 😞 Of course refreshing does not recover anything.
