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AWstuff's avatar
AWstuff
Copper Contributor
Oct 15, 2020

Teams contacts all showing status unknown

Hi,  I have had an issue with Teams that I can't seem to resolve. When I run the teams desktop application I cannot see the status of any of my contacts but yet if I use the web version I can see th...
microsoft teams
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AWstuff's avatar
AWstuff
Copper Contributor
Oct 21, 2020

Hi loredana leaha,

Not solved the issue yet but Teams online works so I am currently using that. I will post an update if I do solve it. good luck.

PCWilliams's avatar
PCWilliams
Copper Contributor
Oct 21, 2020

AWstuff 

 

Hi, I started having this issue also last week. Same as described - client does not work on Win10, but ok using the Teams browser and terminal services. Deleting the Teams folders in app data also does not fix this. I am looking to see if an update I installed around the same time for Win 10 is contributing (October 13, 2020—KB4579311 (OS Build 19041.572)??

  • AWstuff's avatar
    AWstuff
    Copper Contributor
    Nov 02, 2020

    Hi, 

    I am sorry but this isn't going to help anyone, but I said I would update if anything changed- This weekend I was going to change the hard drive on the laptop in question and install windows Pro however after taking off the back and pulling the hard drive out something came up and I reassembled the system as it was. 

    The weirdest thing has happened now though - teams is working as it should be and I can see all my contacts as they should be seen and others can see my availability.

    • loredana leaha's avatar
      loredana leaha
      Copper Contributor
      Nov 02, 2020

      AWstuff hi, for us the problem was solved as the user stated, he made a reset for his machine and somehow the problem disappeared. I am wondering what it really was. 🙂

      • PCWilliams's avatar
        PCWilliams
        Copper Contributor
        Nov 02, 2020

        loredana leaha 

         

        Hi All, without my consciously fixing this, my Teams problem "fixed" itself on Saturday morning.

         

        3 things I know have happened:

        1. I changed a setting in Teams to see if this would help (Register Teams as the chat app for Office).
        2. My machine has received windows updates.
        3. My machine has received office updates.

         

        Which one of these (if any) has fixed this, ??????

         

        Paul.

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