SOLVED

Teams chats and groups not visible/disappeared on laptop

%3CLINGO-SUB%20id%3D%22lingo-sub-1513840%22%20slang%3D%22en-US%22%3ETeams%20chats%20and%20groups%20not%20visible%2Fdisappeared%20on%20laptop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1513840%22%20slang%3D%22en-US%22%3E%3CP%3EHello%2C%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJust%20about%20a%20hour%20ago%20I%20rebooted%20my%20laptop.%20Internet%20wasn't%20great%20somehow.%20Had%20a%20small%20windows%20update%20executed%20as%20well.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ENow%20is%20my%20entire%20chat%20history%20missing%2C%20excluding%20ONE%20chat%20(random%3F).%20When%20I%20type%20for%20a%20person%20to%20start%20a%20chat%20with%2C%20it's%20not%20showing%20the%20history.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThere%20are%20also%20no%20Teams%20groups%20visible%20for%20me%20anymore%2C%20excluding%20ONE%20chat%20(random%3F).%20The%20teams%20app%20on%20my%20phone%20is%20still%20showing%20all%20chats%20and%20teams.%20I%20am%20also%20able%20to%20send%20messages%20in%20the%20chats%20and%20teams%20that%20are%20gone%20on%20the%20laptop.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20checked%20FAQ's%20and%20recent%20posts%20for%20anything%20similar%2C%20but%26nbsp%3B%20haven't%20found%20anything%20yet.%20Is%20anyone%20familiar%20with%20this%20issue%20and%20a%20possible%20fix%3F%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1513840%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Eissue%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Equestion%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1513850%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20chats%20and%20groups%20not%20visible%2Fdisappeared%20on%20laptop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1513850%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F724579%22%20target%3D%22_blank%22%3E%40VMDorst%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EHi!%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3EFirst%20try%20to%20do%20a%20full%20logout%20%2F%20login%20in%20the%20client.%20If%20that%20doesn't%20help%20follow%20these%20instructions%20to%20clear%20your%20cache%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E-ERR%3AREF-NOT-FOUND-%3CA%20href%3D%22https%3A%2F%2Fcommsverse.blog%2F2018%2F09%2F28%2Fclear-the-microsoft-teams-client-cache%2F%22%20target%3D%22_blank%22%20rel%3D%22nofollow%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%20noopener%20noreferrer%22%3Ehttps%3A%2F%2Fcommsverse.blog%2F2018%2F09%2F28%2Fclear-the-microsoft-teams-client-cache%2F%3C%2FA%3E%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3Ethen%20try%20again%3A%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%2F%20Adam%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1588125%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20chats%20and%20groups%20not%20visible%2Fdisappeared%20on%20laptop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1588125%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F72542%22%20target%3D%22_blank%22%3E%40adam%20deltinger%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI'm%20having%20the%20same%20problem.%20I'm%20a%20teacher.%20Data%20Center%20uploaded%20my%20classes%20into%20teams.%20I%20renamed%205%20of%209%20of%20the%20teams%20on%20my%20school%20desktop.%20When%20I%20got%20home%20I%20opened%20Team%20in%20the%20web%20app%2C%20and%20after%20all%209%20teams%20appeared%2C%20the%20screen%20blinked%20and%20the%205%20teams%20i%20had%20renamed%20vanished.%20They%20are%20not%20hidden%20or%20archived.%20I've%20rebooted%20several%20times%2C%20used%20several%20different%20browsers%2C%20several%20different%20computers%20both%20at%20home%20and%20at%20school.%20Data%20Center%20says%20the%20teams%20are%20still%20active.%20But%20I%20can't%20see%20them.%20I%20tied%20logging%20out%20of%20MS%20Teams%20and%20logging%20back%20in%2C%20I%20also%20tried%20clearing%20the%20Team%20cache%20according%20to%20the%20instructions%20on%20the%20link%20you%20provided.%20Nothing%20has%20worked%20so%20far.%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1765485%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20chats%20and%20groups%20not%20visible%2Fdisappeared%20on%20laptop%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1765485%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F724579%22%20target%3D%22_blank%22%3E%40VMDorst%3C%2FA%3E%26nbsp%3BI%20just%20had%20a%20coworker%20encounter%20the%20same%20problem%2C%20and%20after%20trying%20multiple%20things%20we%20found%20the%20solution...%20zoom!%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20found%20that%20stretching%20or%20shrinking%20the%20window%20caused%20that%20panel%20to%20disappear.%26nbsp%3B%20So%20then%20checked%20my%20coworkers%20screen%20resolution%2C%20but%20that%20was%20set%20to%20normal.%26nbsp%3B%20(a%20screen%20resolution%20of%20800x600%20would%20be%20bad).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20then%20I%20checked%20Teams%20and%20found%20it%20had%20a%20zoom%20feature.%26nbsp%3B%20So%20if%20you%20zoomed%20in%20too%20much%20you%20won't%20see%20the%20chat%20panel%20either.%26nbsp%3B%20In%20Teams%2C%20click%20on%20your%20thumbnail%20in%20the%20top%20status%20bar%2C%20and%20you'll%20see%20zoom.%26nbsp%3B%20On%20my%20screen%2C%20zoom%20of%20170%25%20or%20more%20hides%20the%20chat%20panel.%26nbsp%3B%20Holding%20ctrl%20while%20moving%20the%20mousewheel%20will%20automatically%20zoom%20in%20or%20out.%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Occasional Visitor

Hello,

 

Just about a hour ago I rebooted my laptop. Internet wasn't great somehow. Had a small windows update executed as well.

 

Now is my entire chat history missing, excluding ONE chat (random?). When I type for a person to start a chat with, it's not showing the history.

 

There are also no Teams groups visible for me anymore, excluding ONE chat (random?). The teams app on my phone is still showing all chats and teams. I am also able to send messages in the chats and teams from my phone that are missing on the laptop.

I checked FAQ's and recent posts for anything similar, but  haven't found anything yet. Is anyone familiar with this issue and a possible fix?

3 Replies
Highlighted
Best Response confirmed by VMDorst (Occasional Visitor)
Solution

@VMDorst 

 

Hi!

 

First try to do a full logout / login in the client. If that doesn't help follow these instructions to clear your cache:

 

https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/

 

then try again:

 

/ Adam

Highlighted

@adam deltinger 

I'm having the same problem. I'm a teacher. Data Center uploaded my classes into teams. I renamed 5 of 9 of the teams on my school desktop. When I got home I opened Team in the web app, and after all 9 teams appeared, the screen blinked and the 5 teams i had renamed vanished. They are not hidden or archived. I've rebooted several times, used several different browsers, several different computers both at home and at school. Data Center says the teams are still active. But I can't see them. I tied logging out of MS Teams and logging back in, I also tried clearing the Team cache according to the instructions on the link you provided. Nothing has worked so far. 

Highlighted

@VMDorst I just had a coworker encounter the same problem, and after trying multiple things we found the solution... zoom! 

 

I found that stretching or shrinking the window caused that panel to disappear.  So then checked my coworkers screen resolution, but that was set to normal.  (a screen resolution of 800x600 would be bad).

 

So then I checked Teams and found it had a zoom feature.  So if you zoomed in too much you won't see the chat panel either.  In Teams, click on your thumbnail in the top status bar, and you'll see zoom.  On my screen, zoom of 170% or more hides the chat panel.  Holding ctrl while moving the mousewheel will automatically zoom in or out.