Forum Discussion
Teams chats and groups not visible/disappeared on laptop
Hi!
First try to do a full logout / login in the client. If that doesn't help follow these instructions to clear your cache:
https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/
then try again:
/ Adam
VMDorst I just had a coworker encounter the same problem, and after trying multiple things we found the solution... zoom!
I found that stretching or shrinking the window caused that panel to disappear. So then checked my coworkers screen resolution, but that was set to normal. (a screen resolution of 800x600 would be bad).
So then I checked Teams and found it had a zoom feature. So if you zoomed in too much you won't see the chat panel either. In Teams, click on your thumbnail in the top status bar, and you'll see zoom. On my screen, zoom of 170% or more hides the chat panel. Holding ctrl while moving the mousewheel will automatically zoom in or out.
Treezeus Thank you for posting this... I was going over the edge trying to figure this out! Your willingness to post and help others is greatly appreciated!
After a reboot I am missing chat messages from 1st of July to today in a specific chat.
After another reboot I do see those missing messages from 1st of July to yesterday, but now messages from 28th/29th of June are gone..
Very strange and a but disturbing, as we veavily rely on Teams in internal communication. Going to try a login/logoff and clearing the cache now.Had the same problem. My IT dept was actually helpful.
From the command prompt run the code line below to terminate Teams.
Then delete the two Windows folders for your use account as show below. Restart Teams and it should restore from the cloud (cloud = someone else's computer)
CanuckInOz After signing out and logging back in to the sight of nothing in my Teams, I decided to just restart my computer. That did the trick without running command prompt and deleting stuff.
Then I deleted the draft I had written up for the IT team haha
