Teams Business Voice Reporting

Copper Contributor

Hello - We have setup MSFT Business Voice and are trying to pull call data into Power BI. We have setup the MSFT graph PSTN calling app in Azure, but we are missing a few data points that are really important like:

  • User Idel time
  • Time to answer call

Does anyone know if this data is available, or do I need to go through a 3rd party call reporting? If so, any cost-effective recommendations? 

1 Reply
best response confirmed by RealTime_M365 (MVP)

Can you please look into the latest report released by Microsoft?

Auto attendant and call queue historical reports

With Regards,
Satish U