Forum Discussion
Teams app crashes when sharing the screen
Hi All
I'm currently running the Teams app 1.3.00.13565 (64 bit) running on Windows build 19042.388 (Version 20H2) and when I am on a call and share a screen (tested with entire screen or specific app) the teams app completely crashes. I've checked in the event log and am consistently seeing the following entry when the crash happens:
====
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Microsoft Teams because of this error.
Program: Microsoft Teams
File:
The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Additional Data
Error value: 00000000
Disk type: 0
====
There is actually 2 Application errors, and a Windows Error Reporting entry that come in unison. If anyone could help it would be much appreciated, as this is stopping me from being able to fully work at the moment
Thanks in advance
Mark
Unfortunately that doesn't seem to have helped.
I've seen a suggestion elsewhere to check graphics drivers, so going to give that a try
28 Replies
- This issue still exists.
Thank you all in the comments, this saved me a lot of time and potentially changing laptop 😄 ! - Wow, I just want to say that I have been having this issue for a couple months now and I have just stumbled upon this thread to finally resolve this issue! I cannot believe that this issue has been going on for more than 3 years with no actual fix from MS! I never had any issues in the office, (BC the monitors did not have HDR capabilities), but since working from home on my very expensive LG HDR monitor, I have had this annoying dumb issue non-stop! I thought it was my internet, teams install, Windows OS but never would I have thought it was the HDR setting!? Thank goodness for this thread or else I would have gone mad! MS needs to fix this issue!
MarkMiddlemist_Mercato go back on skype. No problem with it 😉
- I can't belive MS still hasn't fixed the issue after 3 years
MarkMiddlemist_Mercato not sure whether this counts as necroposting, but for anyone like me who just had this problem today and is looking for a solution, I fixed it by turning off the HDR of the ultrawide monitor from Display Settings.
- The issue for this still persists into 2024, and your suggestion to turn off HDR fixed the issue. Thank you for posting this, I know its a very old thread but you've saved my sanity and I doubt I would have found a solution otherwise.
This HDR solution above should be marked as the top answer! It also fixed my issue after a week of frustrating Teams experiences while travelling (since I was using my laptop monitor, it had different settings including HDR than I normally experience when I'm at my desk with a big monitor).
Much easier to turn off HDR than to clear Teams cache or reinstall Teams, for one.
- Perfect ! Atlast found the solution, it's the HDR. Thanks gq9999
I just wanted to chime in that the HDR issue solved my screen sharing issue with Teams and that the Microsoft team should absolutely look into this bug!
I have same issue since last month. There was no problem before but it was started suddenly. When I start screen sharing on my MS program, the program automatically shuts down. I tried reinstallation, updating and removing temporary files whatever was suggested by others but did not work. However, I can share my screen through web (Edge or Chrome). I have totally no idea what should I do.
- I'll be honest the only thing that actually solved this for me was a complete clean reinstall of Windows from scratch. No hardware has changed, but for some reason it worked on the clean setup. Sorry it's not better news, but hope this does help
I am facing this issue from last couple of days. Below are my system configurations:
1. Windows 11
2. MS Teams for Work
3. MS Teams version 1.0Problem
When I share my screen and stop sharing then Teams getting crash. It happened with me every time.Applied Solution which did not worked
1. Reset Teams Cache
2. Delete Teams Cache
3. Uninstall and Re-Install
I will really appreciate your help and thanks in advance.Thanks,
Having the same issue with MS Teams Version 1.4.00.7174 (64-bit) and Windows 10.
anytime i call someone with teams then share my screen it crashes (same error in the event viewer as above). This does not happen in a call with multiple users. just when i can one person then start sharing.
workaround for now: instead of calling someone, just share the screen with them first, then share the audio by clicking "unmute".
nazirkabbani weird symptoms, but I would still suspect the video drivers above anything else.
Hi,
Have you tried to reinstall Teams client? If not do that and clear cache.
1. Uninstall Teams
2. Restart computer
3. Clear cache (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/)
4. Install Teams
For testing you could also try to change the resolution of your screen and see if it works with a lower resolution.
You could also try with the newer version of Teams client, 1.3.00.19173. https://statics.teams.microsoft.com/production-windows-x64/1.3.00.19173/Teams_windows_x64.exe
Thanks LinusCansby
I've tried the resolution change and also reinstalled, but not cleared cache. Will try that now
Will let you know what happens
Unfortunately that doesn't seem to have helped.
I've seen a suggestion elsewhere to check graphics drivers, so going to give that a try
