Jul 17 2020 02:11 AM
Jul 17 2020 02:11 AM
I'm currently running the Teams app 1.3.00.13565 (64 bit) running on Windows build 19042.388 (Version 20H2) and when I am on a call and share a screen (tested with entire screen or specific app) the teams app completely crashes. I've checked in the event log and am consistently seeing the following entry when the crash happens:
Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Microsoft Teams because of this error.
Program: Microsoft Teams
The error value is listed in the Additional Data section.
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.
Error value: 00000000
Disk type: 0
There is actually 2 Application errors, and a Windows Error Reporting entry that come in unison. If anyone could help it would be much appreciated, as this is stopping me from being able to fully work at the moment
Thanks in advance
Jul 17 2020 02:37 AM - edited Jul 17 2020 02:39 AM
Have you tried to reinstall Teams client? If not do that and clear cache.
1. Uninstall Teams
2. Restart computer
4. Install Teams
For testing you could also try to change the resolution of your screen and see if it works with a lower resolution.
You could also try with the newer version of Teams client, 1.3.00.19173. https://statics.teams.microsoft.com/production-windows-x64/1.3.00.19173/Teams_windows_x64.exe
Jul 17 2020 03:28 AMSolution
Unfortunately that doesn't seem to have helped.
I've seen a suggestion elsewhere to check graphics drivers, so going to give that a try
Apr 06 2021 08:39 AM
Having the same issue with MS Teams Version 1.4.00.7174 (64-bit) and Windows 10.
anytime i call someone with teams then share my screen it crashes (same error in the event viewer as above). This does not happen in a call with multiple users. just when i can one person then start sharing.
workaround for now: instead of calling someone, just share the screen with them first, then share the audio by clicking "unmute".
Oct 16 2021 08:56 AM
This is not a graphics card or driver issue. It worked OK on the same machine more than a year since the pandemic started. All of sudden, Teams started to crash whenever sharing the screen. I'm almost sure that it started to happen after automatic cumulative and security updates. MS, FIX THIS!!!
Oct 18 2021 12:42 AM
Thanks for the comment. I'm not sure what was going on. I actually had cause to do a clean install of windows a while ago, and it's been fine since then.
Hope anyone else experiencing the issue can get a proper resolution though
Oct 26 2021 11:04 AM
Mar 03 2022 09:03 PM
I have same issue since last month. There was no problem before but it was started suddenly. When I start screen sharing on my MS program, the program automatically shuts down. I tried reinstallation, updating and removing temporary files whatever was suggested by others but did not work. However, I can share my screen through web (Edge or Chrome). I have totally no idea what should I do.
Mar 04 2022 01:36 AM
Mar 16 2022 01:33 AM - edited Mar 16 2022 01:57 AM
I am facing this issue from last couple of days. Below are my system configurations:
1. Windows 11
2. MS Teams for Work
3. MS Teams version 1.0
When I share my screen and stop sharing then Teams getting crash. It happened with me every time.
Applied Solution which did not worked
1. Reset Teams Cache
2. Delete Teams Cache
3. Uninstall and Re-Install
I will really appreciate your help and thanks in advance.
Mar 27 2022 12:11 PM
I seem to be facing a similar problem for the past few weeks. One workaround that I've found is that if I join the teams call with my phone in addition to my laptop, the call doesn't drop out when I share my screen. Mileage may vary, not sure that it will work for you, and clearly a temporary solution but it might be worth a try?
Nov 01 2022 02:58 PM
@MarkMiddlemist_Mercato not sure whether this counts as necroposting, but for anyone like me who just had this problem today and is looking for a solution, I fixed it by turning off the HDR of the ultrawide monitor from Display Settings.
Nov 22 2022 01:38 PM - edited Nov 22 2022 01:59 PM
Thanks a lot! :hugging_face:
You just confirmed what I finally found out.
It took me days to research what was crashing Teams all the time.
So, Windows 11 turns HDR automatically and Teams doesn't like it at all.
It's sad that both Windows and Teams are from different companies! They could have fixed this internally. ;)
Jan 05 2023 01:51 AM - edited Jan 05 2023 01:52 AM
I created this account specifically to like your post and thank you.
This issue was really blocking me from doing my work (crash on my laptop screen with HDR) as a consultant since working on my new laptop that had that setting.
I've notified my colleagues as well and they're relieved too.
Microsoft, please look into this!
Mar 23 2023 04:18 AM