SOLVED

Teams app crashes when sharing the screen

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New Contributor

Hi All

 

I'm currently running the Teams app 1.3.00.13565 (64 bit) running on Windows build 19042.388 (Version 20H2) and when I am on a call and share a screen (tested with entire screen or specific app) the teams app completely crashes. I've checked in the event log and am consistently seeing the following entry when the crash happens:

 

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Windows cannot access the file for one of the following reasons: there is a problem with the network connection, the disk that the file is stored on, or the storage drivers installed on this computer; or the disk is missing. Windows closed the program Microsoft Teams because of this error.

Program: Microsoft Teams
File:

The error value is listed in the Additional Data section.
User Action
1. Open the file again. This situation might be a temporary problem that corrects itself when the program runs again.
2. If the file still cannot be accessed and
- It is on the network, your network administrator should verify that there is not a problem with the network and that the server can be contacted.
- It is on a removable disk, for example, a floppy disk or CD-ROM, verify that the disk is fully inserted into the computer.
3. Check and repair the file system by running CHKDSK. To run CHKDSK, click Start, click Run, type CMD, and then click OK. At the command prompt, type CHKDSK /F, and then press ENTER.
4. If the problem persists, restore the file from a backup copy.
5. Determine whether other files on the same disk can be opened. If not, the disk might be damaged. If it is a hard disk, contact your administrator or computer hardware vendor for further assistance.

Additional Data
Error value: 00000000
Disk type: 0

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There is actually 2 Application errors, and a Windows Error Reporting entry that come in unison. If anyone could help it would be much appreciated, as this is stopping me from being able to fully work at the moment

 

Thanks in advance

 

Mark

3 Replies
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Hi,

 

Have you tried to reinstall Teams client? If not do that and clear cache.

1. Uninstall Teams

2. Restart computer

3. Clear cache (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/)

4. Install Teams

 

For testing you could also try to change the resolution of your screen and see if it works with a lower resolution.

You could also try with the newer version of Teams client, 1.3.00.19173. https://statics.teams.microsoft.com/production-windows-x64/1.3.00.19173/Teams_windows_x64.exe

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Thanks @Linus Cansby 

 

I've tried the resolution change and also reinstalled, but not cleared cache. Will try that now

 

Will let you know what happens

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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

Unfortunately that doesn't seem to have helped.

 

I've seen a suggestion elsewhere to check graphics drivers, so going to give that a try