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MarkMiddlemist_Mercato's avatar
MarkMiddlemist_Mercato
Copper Contributor
Jul 17, 2020
Solved

Teams app crashes when sharing the screen

Hi All   I'm currently running the Teams app 1.3.00.13565 (64 bit) running on Windows build 19042.388 (Version 20H2) and when I am on a call and share a screen (tested with entire screen or specifi...
TEAM CLIENT
  • MarkMiddlemist_Mercato's avatar
    MarkMiddlemist_Mercato
    Jul 17, 2020

    Unfortunately that doesn't seem to have helped.

     

    I've seen a suggestion elsewhere to check graphics drivers, so going to give that a try

NAMWS's avatar
NAMWS
Copper Contributor
Mar 04, 2022

MarkMiddlemist_Mercato 

 

I have same issue since last month. There was no problem before but it was started suddenly. When I start screen sharing on my MS program, the program automatically shuts down. I tried reinstallation, updating and removing temporary files whatever was suggested by others but did not work. However, I can share my screen through web (Edge or Chrome). I have totally no idea what should I do.

MarkMiddlemist_Mercato's avatar
MarkMiddlemist_Mercato
Copper Contributor
Mar 04, 2022
I'll be honest the only thing that actually solved this for me was a complete clean reinstall of Windows from scratch. No hardware has changed, but for some reason it worked on the clean setup. Sorry it's not better news, but hope this does help
  • Hiren_Dave's avatar
    Hiren_Dave
    Copper Contributor
    Mar 16, 2022

    Hi MarkMiddlemist_Mercato,

     

    I am facing this issue from last couple of days. Below are my system configurations:
    1. Windows 11
    2. MS Teams for Work
    3. MS Teams version 1.0

     

    Problem
    When I share my screen and stop sharing then Teams getting crash. It happened with me every time.

     

    Applied Solution which did not worked
    1. Reset Teams Cache
    2. Delete Teams Cache
    3. Uninstall and Re-Install


    I will really appreciate your help and thanks in advance.

    Thanks,

    • PhilipKnowles's avatar
      PhilipKnowles
      Copper Contributor
      Apr 04, 2022

      Hiren_Dave Same here. Started about 2 months ago. Can only resolve by rebooting the machine. One is on W11 the other on W10

    • EthanRR's avatar
      EthanRR
      Copper Contributor
      Mar 27, 2022

      Hi Hiren_Dave,
       
      I seem to be facing a similar problem for the past few weeks. One workaround that I've found is that if I join the teams call with my phone in addition to my laptop, the call doesn't drop out when I share my screen. Mileage may vary, not sure that it will work for you, and clearly a temporary solution but it might be worth a try? 

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