Forum Discussion

Copper Contributor

Jul 17, 2020

Solved

Teams app crashes when sharing the screen

Hi All I'm currently running the Teams app 1.3.00.13565 (64 bit) running on Windows build 19042.388 (Version 20H2) and when I am on a call and share a screen (tested with entire screen or specifi...

TeamsCrash.zip4 KB

TEAM CLIENT

MarkMiddlemist_Mercato
Jul 17, 2020
Unfortunately that doesn't seem to have helped.

I've seen a suggestion elsewhere to check graphics drivers, so going to give that a try

MarkMiddlemist_Mercato

Copper Contributor

Mar 04, 2022

I'll be honest the only thing that actually solved this for me was a complete clean reinstall of Windows from scratch. No hardware has changed, but for some reason it worked on the clean setup. Sorry it's not better news, but hope this does help

Hiren_Dave

Copper Contributor

Mar 16, 2022

Hi MarkMiddlemist_Mercato,

I am facing this issue from last couple of days. Below are my system configurations:
1. Windows 11
2. MS Teams for Work
3. MS Teams version 1.0

Problem
When I share my screen and stop sharing then Teams getting crash. It happened with me every time.

Applied Solution which did not worked
1. Reset Teams Cache
2. Delete Teams Cache
3. Uninstall and Re-Install

I will really appreciate your help and thanks in advance.

Thanks,

PhilipKnowles
Copper Contributor
Apr 04, 2022
Hiren_Dave Same here. Started about 2 months ago. Can only resolve by rebooting the machine. One is on W11 the other on W10
EthanRR
Copper Contributor
Mar 27, 2022
Hi Hiren_Dave,

I seem to be facing a similar problem for the past few weeks. One workaround that I've found is that if I join the teams call with my phone in addition to my laptop, the call doesn't drop out when I share my screen. Mileage may vary, not sure that it will work for you, and clearly a temporary solution but it might be worth a try?