Forum Discussion
Status does not update (New Teams)
Hi,
We've been testing the new Teams before we roll it out more widely. We have noticed that your status does not update consistently with the new Teams, as in, here is one scenario as an example
- I'm showing as available and somebody calls me (working well at this point)
- I pick up the call and when I do I show as busy (still all going well)
- I present during the call and the status changes to do not disturb (so far so good still)
- I end the call, but my status stays as do not disturb indefinitely until I click on reset status. (this is the behaviour that didn't used to happen in classic Teams)
All throughout the above I did not manually change my status; it was just updating automatically as my activity changed, but did not update in the end when my call ended.
Is anyone else experiencing this and is there a way to fix this?
Thanks,
Andrea
- Not exactly a solution from what we've done but I've found keeping the public version of teams, the classic one for work, and then the new one. All 3 basically with all the settings correct in teams and outlook to display a synced status seems to keep it consistent, most of the time at least.
But the outsourced devs from microsoft and the clueless project managers above them need to fix this.- it's partially down to europe fining microsoft with regards teams so they've separated it from the 365 suite and it now has it's own entity (and conveniently cost) I wonder if microsoft and europe sit in meetings at time to time thinking how they can make more money instead of improving a product.
Hi mirahsan245 - it actually seems to have been resolved for us now, but thanks for sharing this and I hope it stays consistent for you too 🙂
- We had a similar issue when this thread was going on but not significantly. After the last two updates, 6/7th Feb, we're getting widespread reports across the organisation of statuses not updating again. Anyone else seeing this rear it's ugly head again? It's not made a reappearance on the known issues link either.
W1lko I did notice that I had an out of office status setup this Tuesday, and it took much longer to clear than I had it scheduled for. I tried to clear it manually and it still didn't. After that I got distracted and by later that day it seemed to be working again. So I'm not sure if they are having intermittent issues or not, but it has mostly been working as far as I can tell otherwise. I say mostly, because there was an issue a couple weeks back, but I think it was an outage of sorts.
- Our entire organization status is all but useless, please fix this microsoft!
- Opened case with Microsoft premier a couple of weeks ago. Last week was told that product group has identified the issues related to presence and are rolling out fix to all tenants by mid December. If I get any additional details will pass it on.
Very interesting that a lot of you are still experiencing issues - we seem to be okay now. The status seems to be behaving and updating after calls/meetings/etc. We didn't do anything on our end to fix it. We didn't change anything, so just assumed Microsoft has sorted it out. We are not on Preimum though, though I don't think that should make a difference as I'd imagine the client would still be the same...?
This is our current client version:
Microsoft Teams version 23285.3607.2525.937.Client version is 49/23101227712.- Checking in:
- Presence seems to be working much better now.
- Still seeing issues with updates. If you manually update to the version in the Teams update log on the local machine, the client states it's up to date, but after a week or so, it goes back to an error state.
- Same problem! Very annoying, since I am often calling colleagues which seem to be online but instead they are currently presenting / in a call.
- I am also having the same issue with my new Teams . My status is not updating properly , and i need to logout and login again to fix it . Is this something that get it be fixed soon from Microsoft . What might be the real cause . I have seen same issues with my colleagues too.
- Hi there, been looking around to find an answer and I also wanted to add that this is affecting me even when using Teams on the Web.
I tried anyway login in different computers just to make sure was not a specifc computer causing this, I logged on a machine never userd earlier and then I tested today on the web while no app running on any computer and the same mechanism happens. So it's cloud based the issue not the program or apps. I use a work/school account within our company so far few users are affected but I have the feeling more people are and not telling us. - We spoke to Microsoft at the end of last week and they confirmed that they are working on the problem.
Our teams (New Teams) made an update shortly afterwards. (Version: 23285.3607.2525.937)
We actually wanted to collect diagnostic data this week and send it to Microsoft, but so far this week the problem has not occurred or has become significantly less frequent.
As I said, we are currently monitoring it.
I continue to experience issues with the New Teams and status updates. Not just my own status, but also not updating anyone else. I find I have to close it completely (The Microsoft way) and reopen it if I actually want to know what anyone's status is. So mostly I've put up with it because besides that the New Teams is better in most other ways in regard to how I use it. Andrea2023
- As a general update - had a call with MS today and it looks like they have resolved the issue. The call was really more for them to confirm from us that it’s okay now…we didn’t do or change anything. We did a few quick tests and so far so good! We’re keeping the ticket open for a few weeks for monitoring, but overall all whatever MS did is looking promising for us 🙂
- What version of new Teams are you currently using?
DaveTheTeamsGuy I'm on 23285.3604.2469.4152 right now. I've been I a few meetings and calls today and so far the status has been behaving. We've requested our pilot group to all be on the lookout, and so far no more reports of status acting up.
- Hi, thank you very much for the feedback. I will keep an eye on it and see if anything has changed.
We haven't received any further feedback so far. We have sent you the information requested by Microsoft. Let's see if we also get a response.
- Same issue at our organization. We're having to roll back many to the old Teams. Not only are we seeing the status issue, but many people are also saying they have problems with calls. Sometimes users suddenly can't make any calls, and others say the ringer acts weird, like it keeps going even after you pick up a call. We spent several months testing the new client and things seemed good, so this is a major frustration. Appreciate those of you with Microsoft tickets keeping us informed.
Eric_H we’ve noticed a few things with the calling too. From what we’ve been testing it looks to be with things like the new Teams (1) dropping the + in front of the country code, (2) adding an extra +country code to the already present +country code, (3) when calling a contact created through the new Teams the new contact is created with two phone numbers, and calling the contact calls both numbers… these are all just speculation though but we have been able to identify how to replicate the three scenarios above.
Having the same issue at our organization. There was a suggestion on another forum to check the box under Settings for "Register new Teams as the chat app for M365", but that doesn't work for us as the box is not able to be checked. Found others with this issue as well. So, another bug in new Teams.
- We had the issue with the Register new Teams as chat app check box issue as well. I was able to resolve that by doing a full uninstall of both new Teams and classic Teams, reinstalling classic Teams, and opting-in to the new Teams experience.
- Did this fully resolve it for you?
I believe I tried this and it worked in New Teams for about a day… then back to not working correctly.
- I am adding to this thread as well. We are also experiencing this issue (Enterprise) with the New Teams app. Works on reboot for a while, but after an hour or joining a call - the statuses stop updating.
I reported it to Microsoft as well and they told me they were not aware of the issue. They told me to adjust the privacy settings in Skype for Business. I am not sure why this would be a factor given it worked just fine in Classic Teams app and web. It is primary impacted for users who have moved to the New Teams app.- It is not, and MS is absolutely aware of this issue. Multiple cases are open for it.
