Hi, We've been testing the new Teams before we roll it out more widely. We have noticed that your status does not update consistently with the new Teams, as in, here is one scenario as an example ...
Very interesting that a lot of you are still experiencing issues - we seem to be okay now. The status seems to be behaving and updating after calls/meetings/etc. We didn't do anything on our end to fix it. We didn't change anything, so just assumed Microsoft has sorted it out. We are not on Preimum though, though I don't think that should make a difference as I'd imagine the client would still be the same...?
- Presence seems to be working much better now. - Still seeing issues with updates. If you manually update to the version in the Teams update log on the local machine, the client states it's up to date, but after a week or so, it goes back to an error state.
Per the prerequisites in Microsoft documentation, Delivery Optimization (DO) needs to be enabled for Teams 2.x update to work properly. The machines on which we were having the issue did not have DO enabled. Once we enabled it, that fixed the Teams 2.x update issue.
For those who have reported update issues, curious if you have DO enabled.
DaveTheTeamsGuy I tried these updates, but Teams shows me as always online, even in the middle of the night. I work on global teams, so I get messages at 3 and 4am EST, and my team jokes that I am always online (I do work a lot, but I do actually sleep, LOL). I have the Teams app on my phone as well, so does the iOS version of Teams have an impact with this issue? Are there any updates or setting changes needed for the iOS app?
AFK05 I don't think iOS makes a difference. Mine is not having that issue and I use Teams on my iPhone as well and I keep my iOS up to date. I was having the issue initially when using the new Teams, but it seems to be better now.
Resources
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We have noticed that your status does not update consistently with the new Teams, as in, here is one scenario as an example ...","body@stringLength":"959","rawBody":"
Hi,
We've been testing the new Teams before we roll it out more widely. We have noticed that your status does not update consistently with the new Teams, as in, here is one scenario as an example
I'm showing as available and somebody calls me (working well at this point)
I pick up the call and when I do I show as busy (still all going well)
I present during the call and the status changes to do not disturb (so far so good still)
I end the call, but my status stays as do not disturb indefinitely until I click on reset status. (this is the behaviour that didn't used to happen in classic Teams)
All throughout the above I did not manually change my status; it was just updating automatically as my activity changed, but did not update in the end when my call ended.
Is anyone else experiencing this and is there a way to fix this?
We've been testing the new Teams before we roll it out more widely. We have noticed that your status does not update consistently with the new Teams, as in, here is one scenario as an example
I'm showing as available and somebody calls me (working well at this point)
I pick up the call and when I do I show as busy (still all going well)
I present during the call and the status changes to do not disturb (so far so good still)
I end the call, but my status stays as do not disturb indefinitely until I click on reset status. (this is the behaviour that didn't used to happen in classic Teams)
All throughout the above I did not manually change my status; it was just updating automatically as my activity changed, but did not update in the end when my call ended.
Is anyone else experiencing this and is there a way to fix this?
Thanks,
Andrea
"},"Conversation:conversation:3973445":{"__typename":"Conversation","id":"conversation:3973445","solved":false,"topic":{"__ref":"ForumTopicMessage:message:3973445"},"lastPostingActivityTime":"2024-05-28T01:19:10.540-07:00","lastPostTime":"2024-05-28T01:19:10.540-07:00","unreadReplyCount":99,"isSubscribed":false},"ModerationData:moderation_data:3973445":{"__typename":"ModerationData","id":"moderation_data:3973445","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:3973445_3":{"__typename":"Revision","id":"revision:3973445_3","lastEditTime":"2023-11-09T11:09:57.810-08:00"},"ForumReplyMessage:message:4001021":{"__typename":"ForumReplyMessage","id":"message:4001021","conversation":{"__ref":"Conversation:conversation:3973445"},"author":{"__ref":"User:user:1220143"},"revisionNum":1,"uid":4001021,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"subject":"Re: Status does not update (New Teams)","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:4001021"},"parent":{"__ref":"ForumReplyMessage:message:3994962"},"body":"Checking in:
- Presence seems to be working much better now. - Still seeing issues with updates. If you manually update to the version in the Teams update log on the local machine, the client states it's up to date, but after a week or so, it goes back to an error state.","body@stringLength":"287","rawBody":"Checking in:
- Presence seems to be working much better now. - Still seeing issues with updates. If you manually update to the version in the Teams update log on the local machine, the client states it's up to date, but after a week or so, it goes back to an error 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Last week was told that product group has identified the issues related to presence and are rolling out fix to all tenants by mid December. If I get any additional details will pass it on.","body@stringLength":"246","rawBody":"Opened case with Microsoft premier a couple of weeks ago. Last week was told that product group has identified the issues related to presence and are rolling out fix to all tenants by mid December. If I get any additional details will pass it on.","author":{"__ref":"User:user:758736"},"isEscalated":null,"postTime":"2023-11-28T04:49:35.085-08:00","parent":{"__ref":"ForumTopicMessage:message:3973445"}},"ForumReplyMessage:message:3994962":{"__typename":"ForumReplyMessage","id":"message:3994962","revisionNum":3,"uid":3994962,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:MicrosoftTeams"},"conversation":{"__ref":"Conversation:conversation:3973445"},"subject":"Re: Status does not update (New Teams)","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:3994962"},"body":"
Very interesting that a lot of you are still experiencing issues - we seem to be okay now. The status seems to be behaving and updating after calls/meetings/etc. We didn't do anything on our end to fix it. We didn't change anything, so just assumed Microsoft has sorted it out. We are not on Preimum though, though I don't think that should make a difference as I'd imagine the client would still be the same...?
This is our current client version:
Microsoft Teams version23285.3607.2525.937.
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Very interesting that a lot of you are still experiencing issues - we seem to be okay now. The status seems to be behaving and updating after calls/meetings/etc. We didn't do anything on our end to fix it. We didn't change anything, so just assumed Microsoft has sorted it out. We are not on Preimum though, though I don't think that should make a difference as I'd imagine the client would still be the same...?
This is our current client version:
Microsoft Teams version23285.3607.2525.937.
Client version is49/23101227712.
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update (New Teams)","moderationData":{"__ref":"ModerationData:moderation_data:4003552"},"body":"
Update on the Teams 2.x update issue:
Per the prerequisites in Microsoft documentation, Delivery Optimization (DO) needs to be enabled for Teams 2.x update to work properly. The machines on which we were having the issue did not have DO enabled. Once we enabled it, that fixed the Teams 2.x update issue.
For those who have reported update issues, curious if you have DO enabled.
Note: Download Mode 100 (Bypass) is not supported.
+++++
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DaveTheTeamsGuy I tried these updates, but Teams shows me as always online, even in the middle of the night. I work on global teams, so I get messages at 3 and 4am EST, and my team jokes that I am always online (I do work a lot, but I do actually sleep, LOL). I have the Teams app on my phone as well, so does the iOS version of Teams have an impact with this issue? Are there any updates or setting changes needed for the iOS app?
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AFK05 I don't think iOS makes a difference. Mine is not having that issue and I use Teams on my iPhone as well and I keep my iOS up to date. I was having the issue initially when using the new Teams, but it seems to be better now.
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