Forum Discussion

Andrea2023's avatar
Andrea2023
Brass Contributor
Nov 06, 2023

Status does not update (New Teams)

Hi,  We've been testing the new Teams before we roll it out more widely. We have noticed that your status does not update consistently with the new Teams, as in, here is one scenario as an example ...
adoption
microsoft teams
tricks79's avatar
tricks79
Brass Contributor
Nov 28, 2023
Opened case with Microsoft premier a couple of weeks ago. Last week was told that product group has identified the issues related to presence and are rolling out fix to all tenants by mid December. If I get any additional details will pass it on.
Andrea2023's avatar
Andrea2023
Brass Contributor
Nov 28, 2023

Very interesting that a lot of you are still experiencing issues - we seem to be okay now. The status seems to be behaving and updating after calls/meetings/etc. We didn't do anything on our end to fix it. We didn't change anything, so just assumed Microsoft has sorted it out. We are not on Preimum though, though I don't think that should make a difference as I'd imagine the client would still be the same...?

 

This is our current client version:

Microsoft Teams version 23285.3607.2525.937.
Client version is 49/23101227712.
  • DaveTheTeamsGuy's avatar
    DaveTheTeamsGuy
    Iron Contributor
    Dec 05, 2023
    Checking in:

    - Presence seems to be working much better now.
    - Still seeing issues with updates. If you manually update to the version in the Teams update log on the local machine, the client states it's up to date, but after a week or so, it goes back to an error state.
    • DaveTheTeamsGuy's avatar
      DaveTheTeamsGuy
      Iron Contributor
      Dec 07, 2023

      Update on the Teams 2.x update issue:

       

      Per the prerequisites in Microsoft documentation, Delivery Optimization (DO) needs to be enabled for Teams 2.x update to work properly. The machines on which we were having the issue did not have DO enabled. Once we enabled it, that fixed the Teams 2.x update issue.

       

      For those who have reported update issues, curious if you have DO enabled.

       

      https://learn.microsoft.com/en-us/microsoftteams/new-teams-deploy-using-policies?tabs=teams-admin-center#prerequisites

       

      +++++

      DO powers Teams automatic updates, which are required as part of the Servicing Agreement.

      Overview: What is Delivery Optimization?
      Recommended settings: Set up Delivery Optimization

      Note: Download Mode 100 (Bypass) is not supported.

      +++++

      • AFK05's avatar
        AFK05
        Copper Contributor
        Jan 09, 2024

        DaveTheTeamsGuy I tried these updates, but Teams shows me as always online, even in the middle of the night.  I work on global teams, so I get messages at 3 and 4am EST, and my team jokes that I am always online (I do work a lot, but I do actually sleep, LOL).  I have the Teams app on my phone as well, so does the iOS version of Teams have an impact with this issue?  Are there any updates or setting changes needed for the iOS app?

Resources