SOLVED

Small Company Teams Setup Help Please.

Copper Contributor

I could do with some advice on the best setup for my small business using teams phone.

I have purchased teams phone standard and a domestic call plan to test and all seems fine so I want to change over now to teams.  

 

My current setup is as follows and I want to replicate it, if you can advise on what products/licences I should buy to get this working the same I would be most grateful:

 

Company number - 01268 5***** - this we want to keep.
We have 3 phones, 1 reception and 2 office desks.
Incoming calls to company number are to ring all 3 phones at once, whoever picks up first takes the call.
The ability to transfer the call to one of the other phones.
When using any of the 3 phones, it needs to show as they are being called from 01268 5*****.
Having individual numbers for the 3 phones are not required as we only give out our company number.

All 3 phones could be used at the same time.

 

I currently have 2 Microsoft 365 licences with the use of word, excel etc... 

 

Many thanks in advance if you can help.

 

Glenn 

 

7 Replies

@GlennSharpe you need to get a team's phone standard for each user that need to call and receive calls from teams in addition to a domestic plan for each user to be able to use his direct phone number.  Also, you need to a domestic plan for your auto attendant phone number and a license for the resource account for your auto attendant and your call queue

 

then you create an auto attendant and a call queue. the auto attendant will forward the calls to the call queue that will contains all your 3 users as agent with a round robin routing method. 

 

from your call queue you can define from which number the agents can make their outbound calls 

 

don't forget that you need to port your numbers from your current provider to Microsoft. 

 

 

 

 

Hi,

You would need three domestic calling licenses with three DID for all the three users. Now your main line number can be a part of Auto Attendant and then the call can be routed to the Call Queue wherein your users are part of the Call Queue/Hunt Group.

Now all the three users will need the Phone System Standard and Calling Plans add-ons. Plus you will need to port the DID to Microsoft as well. In case you only have one DID you can acquire new DID from Microsoft as well at no cost.

With Regards,
Satish U

Thanks for your replies. Appreciate it.
With the round robin routing methods, does this mean that all 3 user phones call at the same time when receiving and the first person who answers takes the call or am I right in thinking the round robin rings user 1 for a predetermined time before switching to the next on the list and so on?
With the hint group can you specify for all 3 phones to ring at a the same time when I receive an incoming call?
you need to create a call queue with the routing method "Attendant routing" : rings all agents in the queue at the same time. The first call agent to pick up the call gets the call.

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best response confirmed by GlennSharpe (Copper Contributor)
Solution

Hi @GlennSharpe ,

To set up your small business phone system using Microsoft Teams, you'll need a combination of licenses and configuration settings. Here's a step-by-step guide on how to achieve the setup you described:

1. **Assign Microsoft Teams Phone System licenses**: Ensure that each user who needs to make and receive calls has a Microsoft Teams Phone System license assigned to them. This license enables the calling capabilities within Teams.

2. **Get Direct Routing or Calling Plan**: Since you mentioned you've already purchased a domestic call plan, it seems you have opted for the Calling Plan option. This allows you to make and receive calls using Microsoft Teams without the need for additional infrastructure. If you prefer more flexibility, you can consider Direct Routing, which allows you to connect Teams to your existing telephony infrastructure.

3. **Port your existing company number**: If you want to keep your current company number (01268 5*****), you'll need to port it to Microsoft. Contact the Microsoft Teams Phone System support or your service provider to initiate the number porting process.

4. **Set up Call Queues**: In Microsoft Teams, you can configure call queues to ring multiple users simultaneously. This will replicate the behavior of incoming calls ringing all 3 phones at once. To set up a call queue, you'll need to access the Microsoft Teams admin center and follow the instructions for creating a new call queue, assigning users, and specifying the behavior for incoming calls.

5. **Configure Call Transfers**: Within Microsoft Teams, you can easily transfer calls between users. During a call, click on the "Transfer" button and select the recipient from the list of available users. The call will be transferred to the selected user.

6. **Configure Outbound Caller ID**: To ensure that outgoing calls from any of the 3 phones display the company number (01268 5*****), you need to configure the Outbound Caller ID settings in the Microsoft Teams admin center. Set the desired caller ID to your company number, so it appears when making outbound calls.

7. **Assign Phones to Users**: If you have physical phones for the reception and office desks, you'll need to assign them to the respective users. This can be done in the Teams admin center by associating each phone's MAC address with the user's Teams account.

8. **Enable Simultaneous Ring**: To allow all 3 phones to ring simultaneously, you'll need to configure the simultaneous ring setting for each user. In the Teams admin center, go to the user's settings and enable simultaneous ring. This way, when a call comes in, all phones associated with that user will ring.

9. **Consider Teams Rooms or Devices**: If you want to enhance your meeting room capabilities, you can explore Microsoft Teams Rooms or dedicated Teams devices. These devices provide seamless integration with Teams and offer features like meeting room control, scheduling, and content sharing.

 

 

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Massive thanks for this and to all that also contributed.

Glenn
1 best response

Accepted Solutions
best response confirmed by GlennSharpe (Copper Contributor)
Solution

Hi @GlennSharpe ,

To set up your small business phone system using Microsoft Teams, you'll need a combination of licenses and configuration settings. Here's a step-by-step guide on how to achieve the setup you described:

1. **Assign Microsoft Teams Phone System licenses**: Ensure that each user who needs to make and receive calls has a Microsoft Teams Phone System license assigned to them. This license enables the calling capabilities within Teams.

2. **Get Direct Routing or Calling Plan**: Since you mentioned you've already purchased a domestic call plan, it seems you have opted for the Calling Plan option. This allows you to make and receive calls using Microsoft Teams without the need for additional infrastructure. If you prefer more flexibility, you can consider Direct Routing, which allows you to connect Teams to your existing telephony infrastructure.

3. **Port your existing company number**: If you want to keep your current company number (01268 5*****), you'll need to port it to Microsoft. Contact the Microsoft Teams Phone System support or your service provider to initiate the number porting process.

4. **Set up Call Queues**: In Microsoft Teams, you can configure call queues to ring multiple users simultaneously. This will replicate the behavior of incoming calls ringing all 3 phones at once. To set up a call queue, you'll need to access the Microsoft Teams admin center and follow the instructions for creating a new call queue, assigning users, and specifying the behavior for incoming calls.

5. **Configure Call Transfers**: Within Microsoft Teams, you can easily transfer calls between users. During a call, click on the "Transfer" button and select the recipient from the list of available users. The call will be transferred to the selected user.

6. **Configure Outbound Caller ID**: To ensure that outgoing calls from any of the 3 phones display the company number (01268 5*****), you need to configure the Outbound Caller ID settings in the Microsoft Teams admin center. Set the desired caller ID to your company number, so it appears when making outbound calls.

7. **Assign Phones to Users**: If you have physical phones for the reception and office desks, you'll need to assign them to the respective users. This can be done in the Teams admin center by associating each phone's MAC address with the user's Teams account.

8. **Enable Simultaneous Ring**: To allow all 3 phones to ring simultaneously, you'll need to configure the simultaneous ring setting for each user. In the Teams admin center, go to the user's settings and enable simultaneous ring. This way, when a call comes in, all phones associated with that user will ring.

9. **Consider Teams Rooms or Devices**: If you want to enhance your meeting room capabilities, you can explore Microsoft Teams Rooms or dedicated Teams devices. These devices provide seamless integration with Teams and offer features like meeting room control, scheduling, and content sharing.

 

 

If I have answered your question, please mark your post as Solved

If you like my response, please give it a Like :smile:

Appreciate your Kudos! Proud to contribute! :)

 

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