SOLVED

Reverse Number Lookup for outgoing calls

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Contributor

Hello together, 

 

assume the following scenario: 

User Account is synched to AAD with a telephone number but the Account is not activated for Microsoft Teams, because it is still using a telephone from our PBX and is not allowed to chat. In Teams I can search for the user in the global addressbook.

Lets assume the telephone number of the account is: +49XXXXXX 2720 and the name is Max Mustermann. I am using Microsoft Teams direct routing.

 

When Max Mustermann is calling me, I receive an incoming call notification with the number and the associated name. AAD Reverse Number Lookup is working fine in this case. In the call history I can see, that Max Mustermann called me.  

Now I would like to call Max Mustermann back. I go into the call app and call  +49XXXXXX 2720. In this case, reverse number lookup seems not to work. The calling window only shows the PSTN number and no name. After exiting the call, the call history also only shows the number. 

 

Do you encounter the same issue?

 

Thanks and greets,
Markus  

 

3 Replies

@Markus_95 

@Satish2805 can you assist here?

best response confirmed by Markus_95 (Contributor)
Solution
Hi Markus,

Reverse Number Look up only works when the users are enabled on the Microsoft PBX as the Teams Client searches for the number look up in the PBX not in AAD

Now the reason why you are seeing the Local PBX users name and phone number into your teams client is because you have the user Phone Number and Contact Number saved into your contacts. It is not working as a Reverse Number Lookup. It is searching the Phone Number in your Teams Directory and displaying the name associated with it.

In both the cases your calls are always getting routed via PSTN only in the current set up.

With Regards,
Satish U
Hi Satish,
thank you for your answer.

Just to make sure, that I understood it the correct way.
In case I initiate a call to a PSTN Number, Teams will check, if this number is assigned to one enabled "Teams PBX" user, correct? So it will not use the AAD for RNL. In case the number is associated with an enabled Teams User, it will show the correct contact otherwise, it will only show the PSTN number.

Thanks and greets,
Markus