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Markus_95's avatar
Markus_95
Brass Contributor
Jul 13, 2021
Solved

Reverse Number Lookup for outgoing calls

Hello together,    assume the following scenario:  User Account is synched to AAD with a telephone number but the Account is not activated for Microsoft Teams, because it is still using a telephon...
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  • RealTime_M365's avatar
    RealTime_M365
    Jul 16, 2021
    Hi Markus,

    Reverse Number Look up only works when the users are enabled on the Microsoft PBX as the Teams Client searches for the number look up in the PBX not in AAD

    Now the reason why you are seeing the Local PBX users name and phone number into your teams client is because you have the user Phone Number and Contact Number saved into your contacts. It is not working as a Reverse Number Lookup. It is searching the Phone Number in your Teams Directory and displaying the name associated with it.

    In both the cases your calls are always getting routed via PSTN only in the current set up.

    With Regards,
    Satish U

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