Forum Discussion
Profile Picture is not syncing for team meetings.
Dear reader,
I go to high school. My laptop is school property. When I enter Microsoft Teams, I changed my profile picture to something new instead of my previous one. Everything synced in two days. Except teams meetings. Whenever I meet, its still displays the old picture. When I DM someone, it shows the new one. It already synced for all of my other Office 365 apps, just not when I meet in Microsoft Teams.
The following seemed to work for me in forcing the profile picture in Teams meetings to update
- Log into Teams from the web https://teams.microsoft.com
- Update your profile picture from the web UI
- In Teams desktop ... sign out of teams
- Close Teams desktop
- Re-open and sign-in to Teams Desktop
Replying to old post because this was the first result that showed up in my search when attempting to solve the same issue of meeting picture not updating from profile pic. Hopefully this helps others
I finally found that if I click on my profile picture and "sign out" (not just close the app), then sign in again (not just reopen app but full credentials entered), my meeting picture (camera off) matches my profile picture. I tested this a dozen times, changing pictures every time, with 100% success
- Update profile pic
- Sign out via profile "sign out"
- Sign in with credentials
- Start meeting with camera off, confirm
- I found out that unless the 2nd party who is receiving the old picture in chat/video calls also logs out of Teams and back in to see the other person's new picture.
It's February 2024. I have migrated to "New Teams", and this is still an issue.
Fortunately, your solution is still working.
Does not matter how many times you quit or reboot or clear cache. -- If you Sign Out, and then Sign In, this is when your profile photo is updated.
Thank you for providing this solution.
KF000 Glad to help. My company (Robert Half, Inc.) is migrating to New Teams before the forced migration by Microsoft. If you have questions about New Teams, let me know. There are some articles on the differences between Classic and New Teams plus details on updates available through support.microsoft.com.
I can share the manual cache cleaning method if you need it.
Updates are done automatically in the background. I had one installed yesterday (Feb. 22).
Rick_Munoz This worked as of 2/24/22. Thank you!
- ThereseSolimeno
Microsoft
Hi Julianuary1st this seems to be a common occurence for some people. Take a look at this past post and see if the solutions offered help you: https://techcommunity.microsoft.com/t5/microsoft-teams/quot-there-was-a-problem-saving-the-photo-please-try-again-quot/m-p/1579839#M68240
There is a Uservoice item where you can vote to fix the bug: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36321784--there-was-a-problem-saving-the-photo-please-try
The following seemed to work for me in forcing the profile picture in Teams meetings to update
- Log into Teams from the web https://teams.microsoft.com
- Update your profile picture from the web UI
- In Teams desktop ... sign out of teams
- Close Teams desktop
- Re-open and sign-in to Teams Desktop
Did not work for me...
.
Julianuary1st
Follow the instructions here to fix this:
Clear Teams cache - Microsoft Teams | Microsoft Learn
Worked for me.- The same thing has happened to me! Can someone please help!
- And did you try the above solution with some likes?
- Yes, I'm not sure if it worked, on my teams meeting it still showed my old one. Now it's starting to show my new one.
- (1) Exit from MS Team (2) ope task manager and make sure MS Team is not in-process list , if it is, delete it (3) go %appdata%\Microsoft\teams\Cache and delete all files
bkashani That also works, however again, to have to do this many steps to update a profile picture is inexcusable. Literal first time developers posting content on GitHub can do this, even swapping Gravatar portraits. Laughable.
now I feel bad for buying office 365, because why do we have to do all those in order to re sync a profile picture, and it is a basic thing in a application
My problem is specifically that using Teams on Android I still don't my photo, though I added it on Windows.
I would think this is centralized and I don't have to set it locally on every device.
I signed out & in to maybe force an update. No change yet.
This is very annoying.Update.
I found the previous remark about clearing the cache.
That worked.
https://learn.microsoft.com/en-us/microsoftteams/troubleshoot/teams-administration/clear-teams-cache
Still quite ridiculous.
I think I had to jump through these hoops before, and reinvent this hoop too.Robert_Trebor welcome to select few then :)) I suppose maybe the picture might be intended as a badge for technically skilled, like there are badges on SO and other sites. So maybe that is a feature.. who knows...
"Microsoft doesn't call it a bug, they call it a feature." I first heard that back in the 1980's.
