SOLVED

Profile Picture is not syncing for team meetings.

Occasional Visitor

Dear reader,

 

I go to high school. My laptop is school property. When I enter Microsoft Teams, I changed my profile picture to something new instead of my previous one. Everything synced in two days. Except teams meetings. Whenever I meet, its still displays the old picture. When I DM someone, it shows the new one. It already synced for all of my other Office 365 apps, just not when I meet in Microsoft Teams.

22 Replies

Hi @Julianuary1st   this seems to be a common occurence for some people.  Take a look at this past post and see if the solutions offered help you: https://techcommunity.microsoft.com/t5/microsoft-teams/quot-there-was-a-problem-saving-the-photo-ple...

 

There is a Uservoice item where you can vote to fix the bug: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36321784--there-was-a-problem-...

 

best response confirmed by ChristianJBergstrom (MVP)
Solution

The following seemed to work for me in forcing the profile picture in Teams meetings to update

 

  • Log into Teams from the web https://teams.microsoft.com
  • Update your profile picture from the web UI
  • In Teams desktop ... sign out of teams
  • Close Teams desktop
  • Re-open and sign-in to Teams Desktop

@itkdoug :  This solution worked for me too. Thanks.

This solution solved my issue. Thank you!
The same thing has happened to me! Can someone please help!
And did you try the above solution with some likes?
Yes, I'm not sure if it worked, on my teams meeting it still showed my old one. Now it's starting to show my new one.

@itkdoug Worked for me :>

Did not work for me... :cry:.

OliverWinter_0-1631194517590.png

What if this solution doesn't work?

I've done this, updated my photo on office.com as well, I've cleared the app cache, I've even uninstalled Teams and reinstalled it.

Even still, on the desktop app, I see my new photo until I enter a meeting and it goes back to the old one. On the web browser, if I use that for meetings, it shows my new one.

I'm at a total loss.
08 of November, 2021. Just tried, works perfectly, now picture is being shown also after logging in to the meeting!

@grauziitisos my profile picture changed but when other people share their screen and I see my own profile picture in their screen, it's still the old one. 

@VietAnh99 hi! 
Unfortunately I had no chance to test this scenario, I just saw it is being shown. So forgive me, but for now I do not know what to do in that case..
Hope someone helps you.

Replying to old post because this was the first result that showed up in my search when attempting to solve the same issue of meeting picture not updating from profile pic. Hopefully this helps others

 

I finally found that if I click on my profile picture and "sign out" (not just close the app), then sign in again (not just reopen app but full credentials entered), my meeting picture (camera off) matches my profile picture. I tested this a dozen times, changing pictures every time, with 100% success

  1. Update profile pic
  2. Sign out via profile "sign out"
  3. Sign in with credentials 
  4. Start meeting with camera off, confirm
I found out that unless the 2nd party who is receiving the old picture in chat/video calls also logs out of Teams and back in to see the other person's new picture.

@Rick_Munoz  This worked as of 2/24/22.  Thank you!

Finally, a solution that works. Thanks!!