SOLVED

Participants not showing up on camera BUT camera shows for others

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Occasional Visitor

The view on my screen in Microsoft teams does not seem to show everyone's camera yet others in the meeting can see all the participants on camera. I instead, get a box with their initials but no video. See attached photo. We are using the free version of teams.

 

In the past I have been able to see all attendees. I have restarted the app, ensured that it is updated, etc. logged out and in. No luck. 

 

Help!teams screen.jpg

 

3 Replies
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Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@Tamara100 

This is what we see when the people whose initials are shown dont actually have their camera on.

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We are having this same problem today.   All users are getting some blank video squares, but each user is experiencing differ views of missing video.   Did you get a resolution?   All worked ok until today.  @Tamara100 

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@Tamara100wrote that "yet others in the meeting can see all the participants on camera. ". @gmoseley - if those people didn't have their camera on, others wouldn't be able to see them either.

 

My son had the same problem today in his Teams class meeting. I don't know what he did but suddenly he could only see the teacher on video - everyone else showed up as either initials or static image in a circle. Everyone else could see everyone on video. Please help! :cry:

 

Thanks!