Forum Discussion
Participants not showing up on camera BUT camera shows for others
Alan_Denness P_Gascoyne Yair_Azriel Tamara100 and all: This is the response from the meetings features team:
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If you have issues with video in Teams meetings, please try to https://support.microsoft.com/en-us/office/update-microsoft-teams-535a8e4b-45f0-4f6c-8b3d-91bca7a51db1 and ensure that incoming video is not turned off in your Teams client. (You can check it via three dots menu in meeting toolbar > Turn incoming video off/on). After you install the latest Teams updates, please restart your computer. If you still experience the video issues, please ask your IT manager to open a support case or call Microsoft using the support line you were given.
Other options for business subscription admins are listed here:
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20
https://support.serviceshub.microsoft.com/supportforbusiness/create
Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/
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I reported and issue through the Microsoft 365 Service Health Dashboard and linked this post and it was closed in less than 24 hours with "No Issue Found" and no further comments.
I'm not sure what else to do besides continuing to reinstall on affected computers.
- imiddleton
That's some quality service right there. I'm going to do the same and see if I get the same result. And I encourage everyone else having this problem to do the same. We had a high-profile board meeting yesterday and 3 board members could not be seen by our GM. Not a good look. 90% chance we are going to have to move over to Zoom now. Thanks a lot Microsoft.- SpoilerSame with us. It keeps happening to various people on our weekly Directors meetings. Of course it's always them.
