Forum Discussion
Participants not showing up on camera BUT camera shows for others
Alan_Denness P_Gascoyne Yair_Azriel Tamara100 and all: This is the response from the meetings features team:
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If you have issues with video in Teams meetings, please try to update Teams to the latest version and ensure that incoming video is not turned off in your Teams client. (You can check it via three dots menu in meeting toolbar > Turn incoming video off/on). After you install the latest Teams updates, please restart your computer. If you still experience the video issues, please ask your IT manager to open a support case or call Microsoft using the support line you were given.
Other options for business subscription admins are listed here:
https://support.serviceshub.microsoft.com/supportforbusiness/create
Additional tech support is available at support.microsoft.com or Answers.microsoft.com
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Are you using Windows 10 N/pro N if so have you made sure you've installed the Windows media feature pack.
Ian_Phillips Nope. Not running Windows 10 N & we have all Windows updates installed. I really do think it's a problem with Teams.
Honestly, I did too.
I'd uninstall Teams, cleared the temp and cache files then installed the msi site deployment version of teams, all failed.
It seemed to work a bit when i full screened it and once when I shared the screen but nothing consistent until I’d reinstalled the Windows Media Pack- The same for us for about a month. Several versions of windows 10 impacted (20h2 - 1909 - 2004).
It is not a problem of bandwidth we are at 1go. About 1200 users have the same problem. Ticket open to Microsoft premium support.
