Forum Discussion
Participants not showing up on camera BUT camera shows for others
Alan_Denness P_Gascoyne Yair_Azriel Tamara100 and all: This is the response from the meetings features team:
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If you have issues with video in Teams meetings, please try to https://support.microsoft.com/en-us/office/update-microsoft-teams-535a8e4b-45f0-4f6c-8b3d-91bca7a51db1 and ensure that incoming video is not turned off in your Teams client. (You can check it via three dots menu in meeting toolbar > Turn incoming video off/on). After you install the latest Teams updates, please restart your computer. If you still experience the video issues, please ask your IT manager to open a support case or call Microsoft using the support line you were given.
Other options for business subscription admins are listed here:
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20
https://support.serviceshub.microsoft.com/supportforbusiness/create
Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/
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Are you using Windows 10 N/pro N if so have you made sure you've installed the Windows media feature pack.
Ian_Phillips Nope. Not running Windows 10 N & we have all Windows updates installed. I really do think it's a problem with Teams.
Honestly, I did too.
I'd uninstall Teams, cleared the temp and cache files then installed the msi site deployment version of teams, all failed.
It seemed to work a bit when i full screened it and once when I shared the screen but nothing consistent until I’d reinstalled the Windows Media Pack- The same for us for about a month. Several versions of windows 10 impacted (20h2 - 1909 - 2004).
It is not a problem of bandwidth we are at 1go. About 1200 users have the same problem. Ticket open to Microsoft premium support.
