Forum Discussion
Participants not showing up on camera BUT camera shows for others
The view on my screen in Microsoft teams does not seem to show everyone's camera yet others in the meeting can see all the participants on camera. I instead, get a box with their initials but no video. See attached photo. We are using the free version of teams.
In the past I have been able to see all attendees. I have restarted the app, ensured that it is updated, etc. logged out and in. No luck.
Help!
Alan_Denness P_Gascoyne Yair_Azriel Tamara100 and all: This is the response from the meetings features team:
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If you have issues with video in Teams meetings, please try to https://support.microsoft.com/en-us/office/update-microsoft-teams-535a8e4b-45f0-4f6c-8b3d-91bca7a51db1 and ensure that incoming video is not turned off in your Teams client. (You can check it via three dots menu in meeting toolbar > Turn incoming video off/on). After you install the latest Teams updates, please restart your computer. If you still experience the video issues, please ask your IT manager to open a support case or call Microsoft using the support line you were given.
Other options for business subscription admins are listed here:
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20
https://support.serviceshub.microsoft.com/supportforbusiness/create
Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/
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74 Replies
- hi , i am Brain M , im happy to help you with your issue, did you do any windows updates , or did you try uninstalling and reinstalling the app, if that doesnt work, try refreshing your pc . if it still isnt working, you should probably call microsoft customer care for teams 1800 102 1100 , or 1800 572 1100. my job is done
- We have had success with disabling GPU hardware acceleration in the Teams settings. Right click the Teams icon in the system tray and select settings. Under General check the box next to Disable GPU hardware acceleration. Restart Teams.
Hope this helps,
RickRick_Turkett You have saved me weeks of frustrations! Thank you
Your advice worked perfectly, thank you
- These are the instructions to fix the issue with incoming videos . We Have to clear the Teams cache from the affected users machine.
1-Sign out on Teams > Quit Microsoft Teams by right clicking the icon and select Quit.
2-On your keyboard, Hold Windows key and Press R.
Cut and paste %appdata%\Microsoft\Teams in the RUN then OK.
3-Delete the contents of the entire folder.
If this does not fix the issue then we have to check the box for "Disable GPU hardware acceleration" in settings. We can go to settings by clicking on three dots next to our picture on teams main screen.
This will solve the issue. - I have a similar problem now. Where video is enabled on my desktop teams and displays are normal, but the receiver cannot see my video. It just displays my initials.
If i use the web app for teams, both me and the receiver can see the video.
It is also strange that this was working previously, and not happened without any config changes to my machine.
I have tried to delete the app and any related config/cashe folders, and re-installed without any success.
Note that I'm using MacBook on latest version of macOS and teams.- I'm having the same issue, I am running a MacBookPro with the M1 chip. I can see my video, but no one else can see me. Zoom works perfectly well. Seems to be a teams issue at this point.
- From today on I get feedback from my employees that they cannot share Video. Especially the Persons with M1 Notebook.
Are you using Windows 10 N/pro N if so have you made sure you've installed the Windows media feature pack.
Ian_Phillips Nope. Not running Windows 10 N & we have all Windows updates installed. I really do think it's a problem with Teams.
Honestly, I did too.
I'd uninstall Teams, cleared the temp and cache files then installed the msi site deployment version of teams, all failed.
It seemed to work a bit when i full screened it and once when I shared the screen but nothing consistent until I’d reinstalled the Windows Media Pack
Tamara100 Ditto here for my two kids doing remote school. Work domain I'm using is fine so it's definitely not a bandwidth problem. Same exact hardware and software setups across two kids - problem is intermittent and not synchronized between the two. Maddening problem to hunt down. Would love to see a true solution other than reinstall...
The "switching view" mostly works for me. You have to go to ... [More settings] --> Together Mode or Large Group. Magically, everyone appears that way. We're just having issues in the normal default view.
And, no--it's not a bandwidth issue. We're in the most up-to-date version of Teams. All of our Windows updates are installed. Everyone's camera is on. Random people can't see other random people. So if Suzy, Jim, Joe, Frank, Billie, Claudia, and Joan are in a meeting, maybe Suzy can see everyone; Jim can't see Joe or Frank; Joe can't see Claudia; Frank can't see Suzy or Jim; Billie can't see Suzy or Claudia; Claudia can't see Joan. It is very frustrating.
Just adding that I have this problem too! Very frustrating and sometimes I can see one person's video but not anyone else's - but they can all see each other Tamara100
Today we have started to get a few users within our company phone up IT with this issue. Three users in total have now started to see this issue since earlier today where as we have not been contacted about this before. This would happen in a one on one call where one person can see both their camera and the other persons camera; Then the other person can only see their camera feed and not the others.
- We have signed out and in of teams
- Reinstalled Teams (Version 1.4.00.7174)
- Made sure that incoming video is turned ONI reported and issue through the Microsoft 365 Service Health Dashboard and linked this post and it was closed in less than 24 hours with "No Issue Found" and no further comments.
I'm not sure what else to do besides continuing to reinstall on affected computers.
- imiddleton
That's some quality service right there. I'm going to do the same and see if I get the same result. And I encourage everyone else having this problem to do the same. We had a high-profile board meeting yesterday and 3 board members could not be seen by our GM. Not a good look. 90% chance we are going to have to move over to Zoom now. Thanks a lot Microsoft.- SpoilerSame with us. It keeps happening to various people on our weekly Directors meetings. Of course it's always them.
