Forum Discussion
Outlook Add-in Missing
Dear all
I am unable to make the Outlook plugin work for one of our employees. I know where the plugin-in is located on the computer and when I add it manually - nothing happens. I have also reformatted the entire computer but to no avail.
Can other plugins interfere with the proper loading of the Teams plugin?
Do you have any suggestions on what I can do?
Thanks
Massimo
Taimur10 This page explains it all https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook
Go to the Troubleshooting part as well https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook#troubleshooting
If Teams is installed and you're having all prerequisites for the add-in to show up in the Outlook client, but it doesn't, my experience is that this process will enable it.
- Restart the Teams desktop client.
- Sign out and then sign back in to the Teams desktop client.
- Restart the Outlook desktop client. (Make sure Outlook isn't running in admin mode.)
mscola I know this is a late REPLY to your message, but I just had the same symptom occur today. I closed Outlook and logged out of Teams. I logged back into Teams, opened Outlook, and the plug was enabled and it shows "Teams Meetings" when I create a new meeting request.
The symptom started right after I tried to install Visio. The install failed, and I lost all the O365 file extension associations. I re-loaded O365, then I loaded Visio successfully. That is when I noticed that the "Teams Meeting" plug was missing. Teams wasn't even listed as an available add-in.
Also - we are still using Skype For Business, and we are in "Islands" mode in the Teams Org Settings.
I am running O365, v 16.0.13001.20266 and MS Teams v 1.3.00.13565
...anyhow - just sharing my experience for others. hope it helps!
- This worked for me. Thanks!
If a user switched in the Microsoft Teams App to another tenant, the Outlook plugin for Microsoft Teams is hidden. As soon as the user is back in the "home" tenant, the Outlook plugin should be available.
Achim_Bossler Hi Achim
What tenant are you talking about?
I have even reset this user's computer - yet he is still unable to see the plugin.
Thanks
Massimo
I'm talking about the case, where a user is a member of at least two tenants:
- member of the "home" tenant
- external guest of any tenant
- This was my issue. User was a member of an external team. Had her switch Teams to her (our) office account and then close/reopen outlook and the start meeting icon reappeared. We've also advised users to be sure to be logged into their (our) office account before connecting to outside teams meeting they were invited to. Otherwise, they can't connect to the meeting as it is trying to connect with their guest teams account.
mscola If retail version of Outlook installed Teams Add-in is not supported and wont appear. Reinstall Office from portal.office.com, Start Teams first, then start Outlook (likely need to setup user profile again).
Taimur10 This page explains it all https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook
Go to the Troubleshooting part as well https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook#troubleshooting
If Teams is installed and you're having all prerequisites for the add-in to show up in the Outlook client, but it doesn't, my experience is that this process will enable it.
- Restart the Teams desktop client.
- Sign out and then sign back in to the Teams desktop client.
- Restart the Outlook desktop client. (Make sure Outlook isn't running in admin mode.)ChristianBergstrom This worked for me.
A method which I use to resolve this which generally tends to work is the below:
1. Navigate to C:\Users\*****\AppData\Local\Microsoft
*** Being the user who is having issues
2. Delete the MicrosoftTeamsAddin folder
3. Copy the file from another users account which works
4. Reopen outlook and check to see if Teams addin is within com addins
If this doesn't work I have used the below:
1. Close outlook
2. Open CMD as Admin
3. cd C:\Users\*****\AppData\Local\Microsoft\TeamsMeetingAddin\1.0.20107\x86 (Addin version number may be different)
4. regsvr32 Microsoft.Teams.AddinLoader.dll
5. Restart machine
Now this doesn't work 100% of the time but I have found this to work in most cases.
- In this step-by-step tutorial, learn how to fix the Teams Meeting Button Missing in Outlook
https://youtu.be/ViI-5RcQ-QI - If the add-in is listed under Inactive, make sure "COM Add-ins" is selected in the "Manage" drop-down and click "Go...". Check the checkbox next to the Add-in and click "OK". Restart Outlook. Close Outlook, wait for 5 seconds, then start it again.
This May Help,
Peter
