Outlook Add-in Missing

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New Contributor

Dear all

 

I am unable to make the Outlook plugin work for one of our employees. I know where the plugin-in is located on the computer and when I add it manually - nothing happens. I have also reformatted the entire computer but to no avail.

 

Can other plugins interfere with the proper loading of the Teams plugin? 

 

Do you have any suggestions on what I can do? 

 

Thanks

 

Massimo

16 Replies
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@mscola 

 

If a user switched in the Microsoft Teams App to another tenant, the Outlook plugin for Microsoft Teams is hidden. As soon as the user is back in the "home" tenant, the Outlook plugin should be available.

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@Achim Bossler Hi Achim

 

What tenant are you talking about? 

 

I have even reset this user's computer - yet he is still unable to see the plugin. 

 

Thanks

Massimo

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@mscola 

 

I'm talking about the case, where a user is a member of at least two tenants:

  • member of the "home" tenant
  • external guest of any tenant

 

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@Achim Bossler 

 

One of our employees is unable to create a Teams Meeting in Outlook as the user does not have (and cannot load) the Teams Meeting Plugin loaded.

 

This is what it should look like:

 

Annotation 2020-01-10 163252.png

 

 

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@mscola 

 

Have you checked Microsoft Teams for this user (e.g. license, same account for Outlook and Microsoft Teams)? Can the user connect with the Teams Client? If everything is ok, I have no further idea.

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@Achim Bossler 

 

Yes he can connect - he has an Office 365 license from our company.

 

I have no idea why I cannot make the plugin work for him.

When I load the plugin manually (using the COM Add-in), I get no error message - but also nothing happens

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@mscola 

Have a look at this blog post for further ideas.

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I assume the user has the Teams Desktop client installed and loaded and logged in? Also make sure your architecture matches (Both Office and Teams is 32bit or 64bit).

Does the user have the ability to schedule a meeting in the Calendar inside of the Teams client? Is the Calendar tab even there?
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Another thing to check will be to check the Org Upgrade mode, and also what is this individual user account upgrade mode set too in the admin center. It should be Teams Only or Skype with Meetings/Collab modes.
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@mscola The Teams Comm Addin is either disabled or corrupt.

go into options, comm add ins, and enable it,...restart Outloomand it should reappear.

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@mscola If retail version of Outlook installed Teams Add-in is not supported and wont appear. Reinstall Office from portal.office.com, Start Teams first, then start Outlook (likely need to setup user profile again).

 

Refer: https://answers.microsoft.com/en-us/msoffice/forum/all/unable-to-add-ms-teams-addin-with-outlook/5b9...

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@mscola   

Hello

 

Your problem is fixed or not?

Tried alot to fix the issue but not succeeded.

Teams add in is not showing in outlook nor in "Com add in"

when i add it manually it gives no error and giving added successfully.

Any help can be appreciated

 

Thanks 

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@Taimur10 This page explains it all https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook

 

Go to the Troubleshooting part as well https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook#troubleshooting

 

If Teams is installed and you're having all prerequisites for the add-in to show up in the Outlook client, but it doesn't, my experience is that this process will enable it.


- Restart the Teams desktop client.
- Sign out and then sign back in to the Teams desktop client.
- Restart the Outlook desktop client. (Make sure Outlook isn't running in admin mode.)

 

 

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@mscola   I know this is a late REPLY to your message, but I just had the same symptom occur today.  I closed Outlook and logged out of Teams.  I logged back into Teams, opened Outlook, and the plug was enabled and it shows "Teams Meetings" when I create a new meeting request.

 

The symptom started right after I tried to install Visio.  The install failed, and I lost all the O365 file extension associations.  I re-loaded O365, then I loaded Visio successfully.  That is when I noticed that the "Teams Meeting" plug was missing.  Teams wasn't even listed as an available add-in.

 

Also - we are still using Skype For Business, and we are in "Islands" mode in the Teams Org Settings.  

 

I am running O365, v 16.0.13001.20266 and MS Teams v 1.3.00.13565

 

...anyhow - just sharing my experience for others.  hope it helps!

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@bec064  This worked for me.

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Clearing the cache fixed the problem.

 

We just switched to using Teams only from Island within our organization. The process must of corrupted my files and caused my Outlook to crash. I reinstalled Office365 and still had the problem in Outlook. I opened Outlook in safe mode and was able to turn off all of the add-ons, but Teams was not on the list. After following the instructions on the link you provided and clearing the cache I was able to see the New Teams Meeting Icon in Outlook. Thanks. @Achim Bossler