Forum Discussion
Outlook Add-in Missing
Taimur10 This page explains it all https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook
Go to the Troubleshooting part as well https://docs.microsoft.com/en-us/microsoftteams/teams-add-in-for-outlook#troubleshooting
If Teams is installed and you're having all prerequisites for the add-in to show up in the Outlook client, but it doesn't, my experience is that this process will enable it.
- Restart the Teams desktop client.
- Sign out and then sign back in to the Teams desktop client.
- Restart the Outlook desktop client. (Make sure Outlook isn't running in admin mode.)
If a user switched in the Microsoft Teams App to another tenant, the Outlook plugin for Microsoft Teams is hidden. As soon as the user is back in the "home" tenant, the Outlook plugin should be available.
- This was my issue. User was a member of an external team. Had her switch Teams to her (our) office account and then close/reopen outlook and the start meeting icon reappeared. We've also advised users to be sure to be logged into their (our) office account before connecting to outside teams meeting they were invited to. Otherwise, they can't connect to the meeting as it is trying to connect with their guest teams account.
Achim_Bossler Hi Achim
What tenant are you talking about?
I have even reset this user's computer - yet he is still unable to see the plugin.
Thanks
Massimo
I'm talking about the case, where a user is a member of at least two tenants:
- member of the "home" tenant
- external guest of any tenant
One of our employees is unable to create a Teams Meeting in Outlook as the user does not have (and cannot load) the Teams Meeting Plugin loaded.
This is what it should look like:
