Sep 07 2022 12:11 AM - edited Sep 07 2022 01:12 AM
In about a week ago we started to receive notifications of user who cannot open Office files directly in their Desktop App from within Microsoft Teams.
All of these users are licensed with Business Premium subscriptions.
When looking into the functionality and settings within Teams Microsoft links to this article:
Edit an Office file in Teams (microsoft.com)
It states that now every users must have an Office 365 E3 or E5 license to use such a basic functionality like default opening of files within the desktop app.
Anyone also experiencing this behavior within Business environments or does anyone have a clue why Microsoft is changing this and maybe have a solution?
Sep 23 2022 05:20 AM
Sep 30 2022 12:05 AM
Jan 18 2023 12:06 PM
@Randy Nieraeth we are also seeing this issue now. Microsoft support have confirmed the 'feature' is now restricted to E3 and E5. Calling this an Enterprise feature when we're already paying for the Desktop applications is absolutely outrageous. Did you get anywhere with you enquiries into this?
Jan 19 2023 04:43 AM
Jan 26 2023 03:50 AM
Jan 26 2023 05:56 AM
@KarthicSharma You are right it makes no sense, but it is not an accident. Somebody somewhere at Microsoft thought that being able to easily open files in the desktop apps that we've paid for, should be an 'Enterprise' feature.
When I complained to Microsoft they directed me to their feedback forum but I have refused that route and asked to register it as a formal complaint. My view is very clear that any reasonable person would expect this to be part of the desktop application capability that Microsoft sells as part of its Business licenses. It is a simple preference switch, not a special feature or enhanced functionality.
Jan 26 2023 07:07 AM
Jan 26 2023 08:08 AM
Jan 30 2023 07:53 AM
Feb 01 2023 07:05 AM
Mar 10 2023 07:31 AM
There remains no proper resolution to this issue but there is a workaround of sorts though I'm reluctant to post it here in case Microsoft move to block it. I'm happy to share details with anyone if you message me.
Mar 11 2023 05:43 PM
May 04 2023 06:25 AM
Aug 30 2023 08:06 AM
@TimD Can you please share the work around for this issue that you mentioned? The only thing we have found is to sync the Teams files with OneDrive Sync and open them in file explorer.
Aug 31 2023 01:58 AM
Sep 06 2023 06:52 AM - edited Sep 06 2023 06:56 AM
I have two solutions.
1. Close Teams
1.2. WIN + R , %temp%\Microsoft , remove the folder "teams"
1.3. Start teams.
If option still not there wrong version of Office is installed.
Solution number 2:
Go to config.office.com and create a XML config file that installs Proplus and removes all the other office installtions.
like this one:
<Configuration>
<Remove>
<Product ID="O365BusinessRetail" />
<Product ID="O365ProPlusRetail" />
<Product ID="O365BusinessEssentials" />
<Product ID="O365BusinessPremium" />
<Product ID="O365HomePremRetail">
<Language ID="en-us" />
</Product>
<Product ID="O365HomePremRetail">
<Language ID="da-dk" />
</Product>
<Product ID="O365HomePremRetail">
<Language ID="fi-fi" />
</Product>
<Product ID="O365HomePremRetail">
<Language ID="nb-no" />
</Product>
<Product ID="O365HomePremRetail">
<Language ID="sv-se" />
</Product>
<Product ID="O365ProPlusRetail">
<Language ID="fr-fr" />
</Product>
<Product ID="O365ProPlusRetail">
<Language ID="nb-no" />
</Product>
</Remove>
<Add OfficeClientEdition="64">
<Product ID="O365ProPlusRetail">
<Language ID="sv-se" />
</Product>
</Add>
</Configuration>
download an office setup file, start powershell with admin rights, paste:
*officesetupfilename*.exe /configure yourconfigfile.xml
restart pc after fidling with the office pakage or restart teams.
Should do the trick.
Sep 06 2023 08:13 AM
@skylitewilliam - thanks for this info. Will give it a try.
Sep 06 2023 12:42 PM
I dont know if there has been a change of policy, but the release notes for the new teams says
"Choose where files open
Teams will now honor the settings you’ve set for how to open Word, Excel, and PowerPoint files."
however if I try to set the default it says "switch to class Teams and open the link? This link is not supported in the new teams. Select continue to switch to classic teams and open the link.
Typical Microsoft !
Sep 11 2023 02:46 AM