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MBLAKE33
Copper Contributor
Jul 19, 2024

No Caller ID information on voicemails

Teams Windows desktop client - Incoming calls DO display Caller ID information, but voicemails only display the number. My users swear that voicemails used to have the caller's name, but now only show the number so it is difficult for them to discern who the call is from.

The Teams mobile app DOES show Caller ID information on each voicemail. It seems like a huge omission for this to be missing on the desktop client.

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  • Sintax's avatar
    Sintax
    Copper Contributor
    Jan 24, 2025

    Apparently this was by design. Have you managed to find any solutions? My clients don't use the desktop app as they only have the teams phones and they use that called ID field to discern who left the voicemail as well.

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Teams Windows desktop client - Incoming calls DO display Caller ID information, but voicemails only display the number. My users swear that voicemails used to have the caller's name, but now only show the number so it is difficult for them to discern who the call is from.

The Teams mobile app DOES show Caller ID information on each voicemail. It seems like a huge omission for this to be missing on the desktop client.

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Teams Windows desktop client - Incoming calls DO display Caller ID information, but voicemails only display the number. My users swear that voicemails used to have the caller's name, but now only show the number so it is difficult for them to discern who the call is from.

The Teams mobile app DOES show Caller ID information on each voicemail. It seems like a huge omission for this to be missing on the desktop client.

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Apparently this was by design. Have you managed to find any solutions? My clients don't use the desktop app as they only have the teams phones and they use that called ID field to discern who left the voicemail as well.

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