Forum Discussion
No audio for video files in Desktop app
For video files which have been uploaded into a team or chat, when played back in the Desktop app there is no audio.
Note, audio (mic and speaker) work perfectly in a meeting. It's just the playback of files which doesn't work.
When playing back through a web browser from web Teams or SharePoint, the audio works fine.
I've given Teams a reinstall. Any thoughts on what could be causing this?
Found it!!
For some reason, I had an app output override in place that was directed to my external audio interface.
Playing with this a bit more, I can see that Teams treats meetings as different audio output to that of playing a file. Hence why I could still hear audio in meetings, but not from files.
Chris, I appreciate your assistance on this anyway.
12 Replies
- Hi Chad Smith
I have heard of this occurring previously. Is it an MP4 or is it in another format?
Have you tried uploading the video to Microsoft Stream and then opening a stream tab within Teams?
Let me know how you get on
Best, Chris
Best, ChrisThe Windows Media Player gets muted when trying to play videos while screen sharing on MS Teams. I am playing a mp4 video. The mp4 video on Win Media Player worked fine both before and after the meeting had concluded. But the Media Player sound button will not un-mute during the meeting MS Teams Meeting.
It is very frustrating and embarrassing because I had to reschedule my meeting. Bad for business! - Yes, most files uploaded are MP4. But I can confirm the same applies to MOV files.
Also, no good through the Stream or Yammer app.Hmm, ok
Try the following
1.) Log out of Teams and clear the cache (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/). Log in again
2.) Once logged in ensure that the settings for your device is right through the menu. It could be that another audio device is set, or sometimes Teams doesn't pick it up
Let me know
Best, Chris
