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No audio for video files in Desktop app
For video files which have been uploaded into a team or chat, when played back in the Desktop app there is no audio. Note, audio (mic and speaker) work perfectly in a meeting. It's just the playback...
Found it!!
For some reason, I had an app output override in place that was directed to my external audio interface.
Playing with this a bit more, I can see that Teams treats meetings as different audio output to that of playing a file. Hence why I could still hear audio in meetings, but not from files.
Chris, I appreciate your assistance on this anyway.
Yes, most files uploaded are MP4. But I can confirm the same applies to MOV files.
Also, no good through the Stream or Yammer app.
Also, no good through the Stream or Yammer app.
Hmm, ok
Try the following
1.) Log out of Teams and clear the cache (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/). Log in again
2.) Once logged in ensure that the settings for your device is right through the menu. It could be that another audio device is set, or sometimes Teams doesn't pick it up
Let me know
Best, Chris
- Thank you for the follow-up.
I just ran through your suggestion of clearing the cache. I signed out, created the PowerShell script from the article, and ran it. Then signed back in and checked the device settings.
Still no good.
I grabbed another laptop in my house and signed into Teams. That works fine.
So I guess I could possibly rule out any Teams profile-specific settings being the issue, and focus on this one machine.- No worries,
If it is working on the other machine in this way then it looks machine specific. What is the machine? I guess it may be worth looking at the audio drivers etc. Does audio play through something like Windows Media Player or another app on the machine itself? Maybe try running through some of these?
https://www.howtogeek.com/443702/how-to-fix-sound-problems-in-windows-10/
Let me know, I am interested in trying to fix this one - as said, seen it a few times before
Best, Chris- Hi, I’m having an issue with video files on the mobile app for Teams on an iPhone. When I am on a laptop and watch the videos I have uploaded I can hear them perfectly. However, when I use the mobile app of Teams on an iPhone I can see the videos but they have no sound! It is very urgent that I find a solution to this as these are recorded lessons for home learning that start Monday and a lot of my children only have a mobile phone to use. I need to know what to tell parents to do if they have the same issue on Monday. Thank you! Zoe
