Forum Discussion
No audio for video files in Desktop app
Found it!!
For some reason, I had an app output override in place that was directed to my external audio interface.
Playing with this a bit more, I can see that Teams treats meetings as different audio output to that of playing a file. Hence why I could still hear audio in meetings, but not from files.
Chris, I appreciate your assistance on this anyway.
I have heard of this occurring previously. Is it an MP4 or is it in another format?
Have you tried uploading the video to Microsoft Stream and then opening a stream tab within Teams?
Let me know how you get on
Best, Chris
Best, Chris
The Windows Media Player gets muted when trying to play videos while screen sharing on MS Teams. I am playing a mp4 video. The mp4 video on Win Media Player worked fine both before and after the meeting had concluded. But the Media Player sound button will not un-mute during the meeting MS Teams Meeting.
It is very frustrating and embarrassing because I had to reschedule my meeting. Bad for business! - Yes, most files uploaded are MP4. But I can confirm the same applies to MOV files.
Also, no good through the Stream or Yammer app.Hmm, ok
Try the following
1.) Log out of Teams and clear the cache (https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/). Log in again
2.) Once logged in ensure that the settings for your device is right through the menu. It could be that another audio device is set, or sometimes Teams doesn't pick it up
Let me know
Best, Chris- Thank you for the follow-up.
I just ran through your suggestion of clearing the cache. I signed out, created the PowerShell script from the article, and ran it. Then signed back in and checked the device settings.
Still no good.
I grabbed another laptop in my house and signed into Teams. That works fine.
So I guess I could possibly rule out any Teams profile-specific settings being the issue, and focus on this one machine.