Missing dialpad/Keypad when on a 3 way call

Occasional Contributor

Hello everyone, we are using Teams Business Voice for our company and all of us are missing the keypad only when on a 3 way call. One to One is fine and we see the key pad so we can navigate the IVR and key in certain extensions but the key pad is missing when inviting a 3rd party into the call. I'm wondering if this is a known issue or something that we should open a ticket with MS about ?


Our users have been created and assigned the Teams Business Voice License for many month now. We are using the MS Teams Windows 10 Desktop version.


We tried also dialing from the MS Teams web version but it drops the call immediately, so we can not even try there.


We tried also dialing from the MS Teams mobile version, the dialpad option is there but does not do any thing when keying in a number.

4 Replies

I am seeing the same issue.


I tested with calling two cell phones, between two teams users or teams users and cell phone. Once a 3rd person is added then we loose the dial pad option. So in case you are calling an auto attendant or a cell phone and get a voicemail. you do not have the option to enter the prompts.

This test were made form two different accounts with E5 license and Calling plan.


Looking for a solution as well.


Thank You

I Just wanted to add to this.


As per MS



Upon checking and replicating on our tools. This is a current product limitation. 

The dial pad feature/functionality disappears/becomes not available once the meeting/call have 3 or more participants.



Above was their reply.

Thanks SuryaThapar. Really appreciate it. What's the best way to submit a ticket to MS because for us ( we're a partner it says technical questions are billable! only billing questions are not billable)

Has anyone found a solution to this issue yet?