May 12 2022 12:32 AM
May 12 2022 12:32 AM
Hello everyone, we are using Teams Business Voice for our company and all of us are missing the keypad only when on a 3 way call. One to One is fine and we see the key pad so we can navigate the IVR and key in certain extensions but the key pad is missing when inviting a 3rd party into the call. I'm wondering if this is a known issue or something that we should open a ticket with MS about ?
Our users have been created and assigned the Teams Business Voice License for many month now. We are using the MS Teams Windows 10 Desktop version.
We tried also dialing from the MS Teams web version but it drops the call immediately, so we can not even try there.
We tried also dialing from the MS Teams mobile version, the dialpad option is there but does not do any thing when keying in a number.
May 16 2022 11:13 AM
I am seeing the same issue.
I tested with calling two cell phones, between two teams users or teams users and cell phone. Once a 3rd person is added then we loose the dial pad option. So in case you are calling an auto attendant or a cell phone and get a voicemail. you do not have the option to enter the prompts.
This test were made form two different accounts with E5 license and Calling plan.
Looking for a solution as well.
May 17 2022 06:08 AM
I Just wanted to add to this.
As per MS
Upon checking and replicating on our tools. This is a current product limitation.
The dial pad feature/functionality disappears/becomes not available once the meeting/call have 3 or more participants.
Above was their reply.
May 17 2022 08:24 AM
Jan 23 2023 09:37 AM
It seems other people are having the same issue and waiting to see if MS will do an update to add the dial pad on a conference or a call with 3 or more participants. I would like if we could be informed once this feature is added. As of today, it is still not available that I can tell.
Feb 03 2023 02:25 PM
Yes I just tried to make a 3 way call and the dail paid vanishes after the third party is added. I would very much like to hear back if Microsoft corrects this.
Feb 23 2023 12:07 PM
Same here, sent a message to our tech team, they didn't know what I was talking about. This is incredibly frustrating when trying to maneuver through an IVR with an additional person on the call with you.
Aug 10 2023 09:21 AM
I have a PSTN phone call. I added a second participant. That makes three people on the call together. I could not find the dial pad. I made a call to a 3rd participant which is a company. They asked me to enter a 6 digit code. I was unable to using a dialpad because there isn't one.
Aug 23 2023 08:37 AM