Forum Discussion

Brass Contributor

May 12, 2022

Missing dialpad/Keypad when on a 3 way call

Hello everyone, we are using Teams Business Voice for our company and all of us are missing the keypad only when on a 3 way call. One to One is fine and we see the key pad so we can navigate the IVR ...

Calling

microsoft teams

ScottL

Brass Contributor

Dec 13, 2023

We just went live on Teams and are running into this issue where we have client on a call and need to dial into an agency with uses IVR and have no way to help our clients. MS please fix ASAP. Management is going to come down hard on us about this.

zford885

Copper Contributor

Jan 31, 2024

ScottL So, a workaround is using SIP devices instead of phones with the teams app on them. I ran into this issue as well with our HR department and I converted them over to SIP phones registering to the Microsoft provisioning server.