Forum Discussion
Missing dialpad/Keypad when on a 3 way call
Hello everyone, we are using Teams Business Voice for our company and all of us are missing the keypad only when on a 3 way call. One to One is fine and we see the key pad so we can navigate the IVR ...
I am seeing the same issue.
I tested with calling two cell phones, between two teams users or teams users and cell phone. Once a 3rd person is added then we loose the dial pad option. So in case you are calling an auto attendant or a cell phone and get a voicemail. you do not have the option to enter the prompts.
This test were made form two different accounts with E5 license and Calling plan.
Looking for a solution as well.
Thank You
I Just wanted to add to this.
As per MS
"
Upon checking and replicating on our tools. This is a current product limitation.
The dial pad feature/functionality disappears/becomes not available once the meeting/call have 3 or more participants.
"
Above was their reply.
- Thanks SuryaThapar. Really appreciate it. What's the best way to submit a ticket to MS because for us ( we're a partner it says technical questions are billable! only billing questions are not billable)
