07-10-2020 04:30 AM - edited 07-10-2020 04:48 AM
07-10-2020 04:30 AM - edited 07-10-2020 04:48 AM
My problem is that Microsoft Teams is not listed on my iphone's privacy microphone setting, where apps requesting access to my phone's microphone should be listed, therefore I can't allow microphone access and can't make calls etc. on Teams. I tried everything, nothing I Googled helped, tried uninstalling and reinstalling the app (multiple times!), tried installing the app using a different apple ID too. I tried clearing app data both via iPhone settings menu via Teams' settings menu etc.
When I first ever installed the app I probably disabled the microphone access, but after uninstalling and reinstalling the app, it only asks me again if I allow notifications, but doesn't ask me if I allow microphone or camera any more. There's no option for me to click Agree. Please would Microsoft be able to fix this phenomenon on the app and send an app update or help some way?
I echo everyone's comment on here too: https://answers.microsoft.com/en-us/msteams/forum/all/unable-to-grant-mic-permission-on-teams-ipad-a...
Just like in @Fatima_470's post under Settings>Teams app>Allow Teams to Access list, Microphone (and Camera) is not listed either. All the mentioned issues seem to be still unresolved.
07-12-2020 01:08 PM
@df777 I cannot reproduce, I even uninstalled and reinstalled on my iPhone 7. If you go to Settings -> Privacy -> Microphone, can you find "Teams" in the list there?
If that alternative approach doesn't work, could you provide me with the following information so I can raise with the Product Group?
07-13-2020 06:49 AM
I can't see Teams under Settings > Privacy > Microphone, the list is blank...
Teams Build 1.077.2020062609, Version 2.0.15
I could enable Contacts and the Camera via logging into Teams > More > clicking Calls and Camera icons, thus these show up under iPhone settings > Teams.
07-13-2020 07:07 AM
07-13-2020 07:30 AM
Thanks for trying to help, but as I have stated in my initial post I have tried to uninstall, reinstall, clearing app data etc. etc. numerous times. Deleted Teams app, turned iphone off and on, then run iOS latest software update, rebooted, even created a new Apple ID then logged in to the App Store and reinstalled Teams, and NO prompt to allow the microphone, only asks if I allow notifications.
07-13-2020 08:32 AM
@df777 I'll get this over to the Product Group, see if they have a suggestion.
07-13-2020 09:23 AM - edited 07-16-2020 02:39 AM
Thank you for your help @Yannick Reekmans. I look forward to hearing from the Product Group.
Is it possible to know when they may be able to look into this and respond? Thank you.
07-29-2020 04:27 AM
Hi @Yannick Reekmans ! Is there any development on this or feedback from the Product Group? Thank you.
07-29-2020 05:55 AM
@df777 They are aware of my report, haven't heard back yet. I'll ping them again to get a status update.
07-29-2020 02:43 PM - edited 07-29-2020 02:45 PMSolution
@df777 The PG responded with a whole set of options for you to try. It's not a known issue and they can't pinpoint with certainty, but hopefully one of these can help you out.
Please also let me know if this helps you resolve it.
Do you happen to have your device managed by your company? It might be that they have a policy to block the usage of the microphone.
Go to Settings > General > Reset > Reset Network settings. Your device might restart automatically, but if it doesn't, please restart manually. You will have to reconnect your network settings when your device reboots. Afterwards, open Teams and it should now prompt you for mic access.
Just to be clear, there is impact doing this reset. Please check out this page to be fully informed: https://www.howtogeek.com/270185/how-to-reset-your-ios-devices-network-settings-and-fix-connection-i...
Fix comes from Apple support forums: https://discussions.apple.com/thread/251269841
Looking at your screenshot of that page, you have no apps in there. I have multiple, some very high profile: Facebook, Skype, WhatsApp, etc. If you really don't have any of those apps on your device, it's ok, but if you do: there might be a phone failure here.
Even apps that you don't have approved should show up.
As a general test, can you try installing "Skype" consumer app? It should also prompt you and show up in that list.
Last option: uninstall Teams app, reinstall. Upon opening the app, sign up for a Teams for Personal account with your personal Microsoft account. This should also trigger the microphone ask again.
08-03-2020 04:09 AM
Thank you for trying to help. In answer to your questions:
Managed device - my phone is my personal one, not managed by a company.
Resetting network settings - I tried this, didn't work. I only received a prompt for notification access, and syncing contact, but now request for permitting microphone.
No apps showing under Privacy > Microphone - I didn't have any other apps you mentioned installed (e.g. Facebook, WhatsApp, Skype etc). I tried installing Skype as you suggested and same thing as above, only prompt from notification and syncing contact. Skype didn't show up under Privacy > Microphone list either...
Teams for personal - Tried this too, only prompt from notification and syncing contact. Still no show under Privacy > Microphone list...
I think at this point I just give up...
Thank you for your and your team's help. Best wishes.
09-10-2020 01:21 AM
09-29-2020 08:44 AM - edited 09-29-2020 08:54 AM