Forum Discussion
Microsoft Teams is not listed on my iphone's privacy microphone setting
df777 The PG responded with a whole set of options for you to try. It's not a known issue and they can't pinpoint with certainty, but hopefully one of these can help you out.
Please also let me know if this helps you resolve it.
Managed device
Do you happen to have your device managed by your company? It might be that they have a policy to block the usage of the microphone.
Reset network settings
Go to Settings > General > Reset > Reset Network settings. Your device might restart automatically, but if it doesn't, please restart manually. You will have to reconnect your network settings when your device reboots. Afterwards, open Teams and it should now prompt you for mic access.
Just to be clear, there is impact doing this reset. Please check out this page to be fully informed: https://www.howtogeek.com/270185/how-to-reset-your-ios-devices-network-settings-and-fix-connection-issues/
Fix comes from Apple support forums: https://discussions.apple.com/thread/251269841No apps are showing under Privacy -> Microphone
Looking at your screenshot of that page, you have no apps in there. I have multiple, some very high profile: Facebook, Skype, WhatsApp, etc. If you really don't have any of those apps on your device, it's ok, but if you do: there might be a phone failure here.
Even apps that you don't have approved should show up.As a general test, can you try installing "Skype" consumer app? It should also prompt you and show up in that list.
Teams for Personal
Last option: uninstall Teams app, reinstall. Upon opening the app, sign up for a Teams for Personal account with your personal Microsoft account. This should also trigger the microphone ask again.
Hi YannickReekmans ! Is there any development on this or feedback from the Product Group? Thank you.
df777 The PG responded with a whole set of options for you to try. It's not a known issue and they can't pinpoint with certainty, but hopefully one of these can help you out.
Please also let me know if this helps you resolve it.
Managed device
Do you happen to have your device managed by your company? It might be that they have a policy to block the usage of the microphone.
Reset network settings
Go to Settings > General > Reset > Reset Network settings. Your device might restart automatically, but if it doesn't, please restart manually. You will have to reconnect your network settings when your device reboots. Afterwards, open Teams and it should now prompt you for mic access.
Just to be clear, there is impact doing this reset. Please check out this page to be fully informed: https://www.howtogeek.com/270185/how-to-reset-your-ios-devices-network-settings-and-fix-connection-issues/
Fix comes from Apple support forums: https://discussions.apple.com/thread/251269841
No apps are showing under Privacy -> Microphone
Looking at your screenshot of that page, you have no apps in there. I have multiple, some very high profile: Facebook, Skype, WhatsApp, etc. If you really don't have any of those apps on your device, it's ok, but if you do: there might be a phone failure here.
Even apps that you don't have approved should show up.
As a general test, can you try installing "Skype" consumer app? It should also prompt you and show up in that list.
Teams for Personal
Last option: uninstall Teams app, reinstall. Upon opening the app, sign up for a Teams for Personal account with your personal Microsoft account. This should also trigger the microphone ask again.
None of this or any of the other dozens of suggestions made by MS bots (instead of just fixing the issue) in this and several other locked threads works as the hundreds of people reporting the same issue pointed out in those other threads. You know, before MS locked them without attempting to address this critical failure in one of their core products that thousands of people have reported going back over four years...
You can all include me as a victim of this problem, now.
I have used the MS Teams iPhone app every day for
the past 5 years and just had this mic problem pop up.
I’ve tried every solution suggested in this thread and nothing has worked. How can this actually be an issue without any definitive resolve???????I think it was that you have to go to Settings>Screentime>Content & Privacy Restrictions>Microphone>Allow Changes>Teams Toggle switch on.
THEN Teams should be one of the apps requesting mic access under Settings>Privacy & Security>Microphone where everyone tells you to look for it. I can't remember if there's a second silent dependency or not but that's not unheard of with iOS, if this doesn't fix it post again.
Thank you for trying to help. In answer to your questions:
Managed device - my phone is my personal one, not managed by a company.
Resetting network settings - I tried this, didn't work. I only received a prompt for notification access, and syncing contact, but now request for permitting microphone.
No apps showing under Privacy > Microphone - I didn't have any other apps you mentioned installed (e.g. Facebook, WhatsApp, Skype etc). I tried installing Skype as you suggested and same thing as above, only prompt from notification and syncing contact. Skype didn't show up under Privacy > Microphone list either...
Teams for personal - Tried this too, only prompt from notification and syncing contact. Still no show under Privacy > Microphone list...
I think at this point I just give up...
Thank you for your and your team's help. Best wishes.
- I had the same problem with iphone 8. I fixt this by using the function ‘reset all settings‘ . You will keep your data but it will restore all settings. When the reset is finisht, you have to open Teams again. Now the message will appear you promit access to your microfone and camera etc.
- I did it and it’s work, thanks a lot
