09-28-2020 03:06 AM
09-28-2020 03:06 AM
Hi there, I come to you off the back of some live chat help that has so far not resolved my issue.
The issue I am having is, I set up a account for teams with my work email which I was prompted to create an organisation, not sure if this is normal teams format but I didn't want to but couldn't proceed without doing so.
Therefore I removed my account from the org, closed the tenant on the Azure portal and now when I come to log in I cannot do so and get prompted with "someone has already set up an organisation". When i try and sign in on the web I get the prompt that the username may be incorrect (which i know it isn't) I also get a prompt of that my email hasn't been added into my Org's directory (unsure how this can happen when i have deleted the tenant which has now surpassed almost 2 weeks).
Really appreciate any help in resolving this, I read a few forums on Powershell but to no avail (kind of went over my head)
So now I find myself not being able to arrange team meetings.
Just to recap;
Set up work email for teams and organisation
Removed team from organisation, requested the contoso/ onmicrosoft email
Went through the steps to delete the tenant/ org
Azure portal no longer recognises the contoso /onmicrosoft email
Cannot access teams via work email due to organisation already being set up
Thanks in advance.
09-28-2020 04:25 AM
@Steven Collier Thanks for the response.
I would like to have access to teams again, can I register my email and create a new organisation? I haven't seen this option in things that I have tried.
I am not the admin for the account and very unfamiliar with the app but i needed it for work meetings due to COVID.
09-28-2020 05:34 AMSolution
@TomMaz Hello, this sure sounds like a mess and I can feel the frustration. I'm afraid that when deleting a Teams free org. you should be able to reuse your previous credentials as per the Teams free documentation. But I don't think I have ever heard of a person actually being able to do that, so if applicable you should create a new Teams free org. using a different email account/address.
Just to put it out there I'm going to attach a link to why you usually receive the "someone has.." https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-sign-in/someone-has-already-setup... It's obviously not something you can use now as the org. is deleted but there are a few "good to know" approaches such as linked accounts and the use of InPrivate/Incognito windows when experiencing issues with several credentials.
Teams free support pages