SOLVED

Help accessing Microsoft teams (free)

%3CLINGO-SUB%20id%3D%22lingo-sub-1719363%22%20slang%3D%22en-US%22%3EHelp%20accessing%20Microsoft%20teams%20(free)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1719363%22%20slang%3D%22en-US%22%3E%3CP%3EHi%20there%2C%20I%20come%20to%20you%20off%20the%20back%20of%20some%20live%20chat%20help%20that%20has%20so%20far%20not%20resolved%20my%20issue.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThe%20issue%20I%20am%20having%20is%2C%20I%20set%20up%20a%20account%20for%20teams%20with%20my%20work%20email%20which%20I%20was%20prompted%20to%20create%20an%20organisation%2C%20not%20sure%20if%20this%20is%20normal%20teams%20format%20but%20I%20didn't%20want%20to%20but%20couldn't%20proceed%20without%20doing%20so.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ETherefore%20I%20removed%20my%20account%20from%20the%20org%2C%20closed%20the%20tenant%20on%20the%20Azure%20portal%20and%20now%20when%20I%20come%20to%20log%20in%20I%20cannot%20do%20so%20and%20get%20prompted%20with%20%22someone%20has%20already%20set%20up%20an%20organisation%22.%20When%20i%20try%20and%20sign%20in%20on%20the%20web%20I%20get%20the%20prompt%20that%20the%20username%20may%20be%20incorrect%20(which%20i%20know%20it%20isn't)%20I%20also%20get%20a%20prompt%20of%20that%20my%20email%20hasn't%20been%20added%20into%20my%20Org's%20directory%20(unsure%20how%20this%20can%20happen%20when%20i%20have%20deleted%20the%20tenant%20which%20has%20now%20surpassed%20almost%202%20weeks).%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EReally%20appreciate%20any%20help%20in%20resolving%20this%2C%20I%20read%20a%20few%20forums%20on%20Powershell%20but%20to%20no%20avail%20(kind%20of%20went%20over%20my%20head)%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESo%20now%20I%20find%20myself%20not%20being%20able%20to%20arrange%20team%20meetings.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EJust%20to%20recap%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3ESet%20up%20work%20email%20for%20teams%20and%20organisation%3C%2FP%3E%3CP%3ERemoved%20team%20from%20organisation%2C%20requested%20the%20contoso%2F%20onmicrosoft%20email%3C%2FP%3E%3CP%3EWent%20through%20the%20steps%20to%20delete%20the%20tenant%2F%20org%3C%2FP%3E%3CP%3EAzure%20portal%20no%20longer%20recognises%20the%20contoso%20%2Fonmicrosoft%20email%3C%2FP%3E%3CP%3ECannot%20access%20teams%20via%20work%20email%20due%20to%20organisation%20already%20being%20set%20up%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EThanks%20in%20advance.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1719363%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EAdministrator%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EHow-to%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1719643%22%20slang%3D%22en-US%22%3ERe%3A%20Help%20accessing%20Microsoft%20teams%20(free)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1719643%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F811478%22%20target%3D%22_blank%22%3E%40TomMaz%3C%2FA%3E%26nbsp%3Bwhat%20outcome%20are%20you%20trying%20to%20get%20to%3F%20The%20free%20version%20of%20Teams%20needs%20to%20have%20an%20organisation%2C%20what%20did%20you%20hope%20deleting%20it%20would%20achieve%3F%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%0A%3CP%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1719650%22%20slang%3D%22en-US%22%3ERe%3A%20Help%20accessing%20Microsoft%20teams%20(free)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1719650%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F178440%22%20target%3D%22_blank%22%3E%40Steven%20Collier%3C%2FA%3E%26nbsp%3BThanks%20for%20the%20response.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20would%20like%20to%20have%20access%20to%20teams%20again%2C%20can%20I%20register%20my%20email%20and%20create%20a%20new%20organisation%3F%20I%20haven't%20seen%20this%20option%20in%20things%20that%20I%20have%20tried.%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20am%20not%20the%20admin%20for%20the%20account%20and%20very%20unfamiliar%20with%20the%20app%20but%20i%20needed%20it%20for%20work%20meetings%20due%20to%20COVID.%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1719736%22%20slang%3D%22en-US%22%3ERe%3A%20Help%20accessing%20Microsoft%20teams%20(free)%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1719736%22%20slang%3D%22en-US%22%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1292%22%20target%3D%22_blank%22%3E%40Steven%20Collier%3C%2FA%3E%2C%20worth%20mentioning%20that%20when%20I%20try%20to%20sign%20up%20again%20using%20my%20email%20it%20says%20that%20I%20haven't%20been%20added%20to%20the%20organisation%3C%2FP%3E%3C%2FLINGO-BODY%3E
Highlighted
Occasional Contributor

Hi there, I come to you off the back of some live chat help that has so far not resolved my issue.

 

The issue I am having is, I set up a account for teams with my work email which I was prompted to create an organisation, not sure if this is normal teams format but I didn't want to but couldn't proceed without doing so.

 

Therefore I removed my account from the org, closed the tenant on the Azure portal and now when I come to log in I cannot do so and get prompted with "someone has already set up an organisation". When i try and sign in on the web I get the prompt that the username may be incorrect (which i know it isn't) I also get a prompt of that my email hasn't been added into my Org's directory (unsure how this can happen when i have deleted the tenant which has now surpassed almost 2 weeks).

 

Really appreciate any help in resolving this, I read a few forums on Powershell but to no avail (kind of went over my head)

 

So now I find myself not being able to arrange team meetings.

 

Just to recap;

 

Set up work email for teams and organisation

Removed team from organisation, requested the contoso/ onmicrosoft email

Went through the steps to delete the tenant/ org

Azure portal no longer recognises the contoso /onmicrosoft email

Cannot access teams via work email due to organisation already being set up

 

Thanks in advance.

5 Replies
Highlighted

@TomMaz what outcome are you trying to get to? The free version of Teams needs to have an organisation, what did you hope deleting it would achieve?

 

 

Highlighted

@Steven Collier Thanks for the response.

 

I would like to have access to teams again, can I register my email and create a new organisation? I haven't seen this option in things that I have tried.

 

I am not the admin for the account and very unfamiliar with the app but i needed it for work meetings due to COVID.

Highlighted

@Steven Collier, worth mentioning that when I try to sign up again using my email it says that I haven't been added to the organisation

Highlighted
Best Response confirmed by ThereseSolimeno (Microsoft)
Solution

@TomMaz Hello, this sure sounds like a mess and I can feel the frustration. I'm afraid that when deleting a Teams free org. you should be able to reuse your previous credentials as per the Teams free documentation. But I don't think I have ever heard of a person actually being able to do that, so if applicable you should create a new Teams free org. using a different email account/address.

 

Just to put it out there I'm going to attach a link to why you usually receive the "someone has.." https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-sign-in/someone-has-already-setup... It's obviously not something you can use now as the org. is deleted but there are a few "good to know" approaches such as linked accounts and the use of InPrivate/Incognito windows when experiencing issues with several credentials.

 

Teams free support pages

https://support.microsoft.com/en-us/office/welcome-to-microsoft-teams-free-6d79a648-6913-4696-9237-e...

Highlighted

@bec064 Thanks for the response. The issue has now resolved, I just set up a new outlook email and joined the organisation and re-invited my work email and assigned the same roles.

Appreciate your help!

 

Regards