Aug 31 2020 03:02 AM
Aug 31 2020 03:02 AM
since the last MS Teams Update (1.3.00.21759), I was not able to give control to my Co-worker while sharing my screen. To be specific: I was able to give control and he was able to request it, but after accepting the request, simply nothing happens and I can only see my own mouse.
Also, I have already checked the hardware accelerations and different other options that are already suggested while browsing the problem.
I'm curious to know if any other user has had comparable problems.
Aug 31 2020 01:52 PM
Sep 01 2020 07:13 AM
Hi. I have the same problem, but my problem was happened after updating Windows 10 (from build 18362 to 19041). On Windows 10 (build 18362) working normally. The remote employee was able to give control and I was able to request it, but after accepting the request, simply nothing happens and I can only see the remote mouse. I can not do anything. And all that problem was happened after updating my Windows. I have tested on other PC, on windows 10 (build 18362) work normally and then I updated that PC to windows 10 (build 19041) and remote control stopped working.@adam deltinger
Sep 02 2020 05:50 AM
Sep 02 2020 06:05 AM
Sep 04 2020 12:02 PM
@b_cinelli I'm seeing the same issues here. Sometimes it works, sometimes it doesn't. I'm kind of wondering if it has anything to do with the ongoing capacity issues that seemed to have kicked off once back to school started with everyone learning from home --sorta like the "Call Me" function for teams meetings was unresponsive for most of the last two weeks because of demand.
Sep 04 2020 12:06 PMSolution
Give this a shot.
While in a screen share session:
-Request Control of the Screen
-After you have received control, click on the chat icon on the left side toolbar.
-That minimizes the screen share session, in the top left.
-Click on the minimized screen share session so it makes it big again.
It might have to do with the 64bit version of Teams. 32-bit I do not believe is effected.
Let me know if that works for you.