Forum Discussion

Copper Contributor

Aug 31, 2020

Solved

Give or request Control MS Teams

Hi community, since the last MS Teams Update (1.3.00.21759), I was not able to give control to my Co-worker while sharing my screen. To be specific: I was able to give control and he was able to ...

b_cinelli
Sep 04, 2020
Give this a shot.

While in a screen share session:
-Request Control of the Screen
-After you have received control, click on the chat icon on the left side toolbar.
-That minimizes the screen share session, in the top left.
-Click on the minimized screen share session so it makes it big again.
BOOM works.

It might have to do with the 64bit version of Teams. 32-bit I do not believe is effected.

Let me know if that works for you.

jab9417

krsaliyev

Copper Contributor

Sep 01, 2020

Hi. I have the same problem, but my problem was happened after updating Windows 10 (from build 18362 to 19041). On Windows 10 (build 18362) working normally. The remote employee was able to give control and I was able to request it, but after accepting the request, simply nothing happens and I can only see the remote mouse. I can not do anything. And all that problem was happened after updating my Windows. I have tested on other PC, on windows 10 (build 18362) work normally and then I updated that PC to windows 10 (build 19041) and remote control stopped working.adam deltinger

DomStoSe

Copper Contributor

Sep 02, 2020

Is it working again? As of today, the function of remote control while sharing my screen is back again! But still, it seemed to have to do something with the MS Teams update - funny how it randomly works again.

krsaliyev
Copper Contributor
Sep 03, 2020
Hi. Unfortunately, it still doesn't work. It's starting to piss me off.DomStoSe
- b_cinelli
  Copper Contributor
  Sep 04, 2020
  Same here thing is some users it works for, some it doesn't. Very hit or miss.
  
  krsaliyev
  - jab9417
    Copper Contributor
    Sep 04, 2020
    b_cinelli I'm seeing the same issues here. Sometimes it works, sometimes it doesn't. I'm kind of wondering if it has anything to do with the ongoing capacity issues that seemed to have kicked off once back to school started with everyone learning from home --sorta like the "Call Me" function for teams meetings was unresponsive for most of the last two weeks because of demand.