Deleted Resource account with phone number still assigned.

%3CLINGO-SUB%20id%3D%22lingo-sub-3273171%22%20slang%3D%22en-US%22%3EDeleted%20Resource%20account%20with%20phone%20number%20still%20assigned.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3273171%22%20slang%3D%22en-US%22%3E%3CP%3EAt%20the%20bottom%20Manage%20resource%20accounts%20in%20teams%2C%20there%20is%20a%20section%20for%20deleting%20resource%20accounts.%26nbsp%3B%3C%2FP%3E%3CP%3E%3CA%20href%3D%22https%3A%2F%2Fdocs.microsoft.com%2Fen-us%2Fmicrosoftteams%2Fmanage-resource-accounts%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3EManage%20resource%20accounts%20in%20Teams%20-%20Microsoft%20Teams%20%7C%20Microsoft%20Docs%3C%2FA%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EIt%20states%3A%26nbsp%3B%3CSPAN%3EMake%20sure%20you%20dissociate%20the%20telephone%20number%20from%20the%20resource%20account%20before%20deleting%20it%2C%20to%20avoid%20getting%20your%20service%20number%20stuck%20in%20pending%20mode.%3C%2FSPAN%3E%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EMy%20question%20is%3A%20what%20happens%20if%20you%20forgot%20to%20unassign%20the%20phone%20number%20from%20the%20resource%20account%20before%20deleting%20it%3F%20%3A%7C%3C%2Fimg%3E%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI%20worked%20with%20a%20tech%20from%20Support%20and%20he%20had%20me%20try%20several%20powershell%20commands%2C%20but%20nothing%20worked.%20He%20is%20going%20to%20get%20back%20to%20be%2C%20but%20I%20thought%20I'd%20ask%20here!%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-3273171%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3Eresource%20account%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-3279216%22%20slang%3D%22en-US%22%3ERe%3A%20Deleted%20Resource%20account%20with%20phone%20number%20still%20assigned.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3279216%22%20slang%3D%22en-US%22%3E%3CP%3EI%20may%20have%20a%20similar%20issue.%20Did%20you%20hear%20anything%20from%20support%3F%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F1349744%22%20target%3D%22_blank%22%3E%40rsmoot%3C%2FA%3E%26nbsp%3B%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-3363762%22%20slang%3D%22en-US%22%3ERe%3A%20Deleted%20Resource%20account%20with%20phone%20number%20still%20assigned.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3363762%22%20slang%3D%22en-US%22%3EExactly%20the%20same%20issue%20here.%20Number%20still%20seems%20to%20be%20in%20limbo%2C%20resource%20account%20has%20been%20removed%20but%20the%20direct%20routing%20number%20cannot%20be%20assingned%20to%20another%20user%20as%20it%20still%20thinks%20its%20in%20use.%3CBR%20%2F%3E%3CBR%20%2F%3ELooking%20at%20the%20PSTN%20logs%20via%20Teams%20the%20calls%20are%20still%20pointing%20to%20the%20old%20resource%20account.%3CBR%20%2F%3E%3CBR%20%2F%3EIve%20had%20a%20ticket%20open%20for%20a%20month%20with%20Microsoft%20support%20and%20we%20are%20no%20further%20forward%20with%20a%20resolution.%20Does%20anyone%20know%20how%20this%20can%20be%20resolved%3F%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-3364168%22%20slang%3D%22en-US%22%3ERe%3A%20Deleted%20Resource%20account%20with%20phone%20number%20still%20assigned.%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-3364168%22%20slang%3D%22en-US%22%3Eanyone%20had%20any%20luck%20with%20this%3F%20in%20the%20same%20boat%3C%2FLINGO-BODY%3E
Occasional Visitor

At the bottom Manage resource accounts in teams, there is a section for deleting resource accounts. 

Manage resource accounts in Teams - Microsoft Teams | Microsoft Docs

 

It states: Make sure you dissociate the telephone number from the resource account before deleting it, to avoid getting your service number stuck in pending mode.

 

My question is: what happens if you forgot to unassign the phone number from the resource account before deleting it? :| 

 

I worked with a tech from Support and he had me try several powershell commands, but nothing worked. He is going to get back to be, but I thought I'd ask here! 

3 Replies

I may have a similar issue. Did you hear anything from support? @rsmoot 

Exactly the same issue here. Number still seems to be in limbo, resource account has been removed but the direct routing number cannot be assingned to another user as it still thinks its in use.

Looking at the PSTN logs via Teams the calls are still pointing to the old resource account.

Ive had a ticket open for a month with Microsoft support and we are no further forward with a resolution. Does anyone know how this can be resolved?
anyone had any luck with this? in the same boat